Holman

In the reviews, the predominant sentiment is positive, particularly regarding the professionalism, promptness, and courteousness of Holman's team. Customers highlight instances where plumbers arrived quickly and communicated clearly throughout the service, which helped mitigate the stress associated with plumbing emergencies. Service experiences noted for their thoroughness include: - Emergency R... Read more

In the reviews, the predominant sentiment is positive, particularly regarding the professionalism, promptness, and courteousness of Holman's team. Customers highlight instances where plumbers arrived quickly and communicated clearly throughout the service, which helped mitigate the stress associated with plumbing emergencies. Service experiences noted for their thoroughness include: - Emergency Response: Several reviews praised Holman's rapid response in urgent situations, notably during plumbing crises such as flooding and leaks. The care taken by the service personnel, both in providing immediate fixes and in explaining the issues, is frequently mentioned as a relief for distressed homeowners. - Quality of Work: Many comments reflect satisfaction with the quality of service delivered, particularly with complex installations, such as the installation of tankless water heaters, where customers expressed peace of mind after the work was completed. However, there are contrasting experiences that raise concerns: - Communication Issues: Some negative feedback centers around miscommunication, particularly related to scheduling and billing practices. Several customers felt that the pricing was not transparent, leading to frustration when costs exceeded initial quotes or when service did not live up to expectations. - Unresolved Issues: A common complaint involved inadequate fixes to plumbing problems, where customers reported recurring issues and dissatisfaction with the value received for the cost of service. - Customer Treatment: A few reviews reflected negative experiences with perceived bullying tactics concerning service access or billing, which overshadowed the positive experiences some users had. In summary, while Holman's Quality Plumbing has established a solid reputation for efficiency and effectiveness overall, they face challenges with consistency in customer experience. Their communication regarding services, pricing, and follow-up on plumbing issues needs to be addressed to improve customer satisfaction across the board. Read less