Real Texas Plumbing

The reviews indicate that Real Texas Plumbing has a dedicated clientele who appreciate the quick responsiveness of the team, especially in emergency situations. The technicians, notably Efrain, are frequently mentioned for their professionalism, expertise, and attention to cleanliness following their work. Many clients endorse the company, recommending it to friends and family based on these posit... Read more

The reviews indicate that Real Texas Plumbing has a dedicated clientele who appreciate the quick responsiveness of the team, especially in emergency situations. The technicians, notably Efrain, are frequently mentioned for their professionalism, expertise, and attention to cleanliness following their work. Many clients endorse the company, recommending it to friends and family based on these positive experiences. However, a contrasting sentiment emerges from several reviews, highlighting dissatisfaction with pricing and service follow-through. One client expressed frustration over being charged $750 for a job that seemed overpriced compared to competitors, indicating a feeling of being taken advantage of, especially as a new homeowner. This concern about pricing is compounded by reports of poor customer service, including unfulfilled service promises and a lack of accountability when problems arise after installation, such as a leaky faucet that the company refused to address. Overall, the sentiment is divided: While there are commendable points regarding service quality and responsiveness, there is an equally strong critique regarding transparency in pricing and the management of customer satisfaction issues. The company may benefit from addressing these negative aspects and improving its customer relations to enhance overall client trust and satisfaction. Read less