Mr. Rooter Plumbing of Austin

Positive Experience and Exceptional Service: A considerable number of reviews highlight individual technicians, particularly Brett, Alex, and Jason, emphasizing their professionalism, knowledge, and commitment to customer satisfaction. The technicians often went above and beyond, providing quick, effective responses to plumbing emergencies. Customers appreciated the genuine effort to communicate, ... Read more

Positive Experience and Exceptional Service: A considerable number of reviews highlight individual technicians, particularly Brett, Alex, and Jason, emphasizing their professionalism, knowledge, and commitment to customer satisfaction. The technicians often went above and beyond, providing quick, effective responses to plumbing emergencies. Customers appreciated the genuine effort to communicate, address their issues thoroughly, and even provide financial accommodations after mistakes or before pricing.Concerns with Pricing Transparency: A recurring theme in the reviews is the concern regarding the pricing structure of Mr. Rooter. Several customers express dissatisfaction with the perceived lack of transparency in service charges and estimates. Instances of customers being charged what they deemed exorbitantly high fees for relatively simple tasks contribute to the perception of the company as being overpriced.Quality of Service Versus Cost: While many patrons appreciated the quality of work Read less