Longhorn Water

Longhorn Water presents a mixed bag of sentiments from recent customer reviews. On one hand, several customers commend Leon and his team for their swift and efficient handling of plumbing issues, particularly with under-slab leaks. They appreciate the professionalism, cost-effectiveness, and transparency in pricing. However, contrasting this are severe criticisms regarding customer service, includ... Read more

Longhorn Water presents a mixed bag of sentiments from recent customer reviews. On one hand, several customers commend Leon and his team for their swift and efficient handling of plumbing issues, particularly with under-slab leaks. They appreciate the professionalism, cost-effectiveness, and transparency in pricing. However, contrasting this are severe criticisms regarding customer service, including incidents of inappropriate responses to negative feedback and missed appointments, which have left some customers feeling frustrated and mistrustful. Overall, while many express satisfaction with the quality of work, there is an alarming concern about the company's interpersonal communication and reliability. --- Customers largely highlight their experiences with Longhorn Water, leading to contrasting sentiments about the company's service quality. Many reviews praise Leon, the owner, for his expertise in under-slab leak repairs. Customers frequently cite quick responses, efficiency in diagnosing and resolving issues, and fair pricing as strong positives. For instance, several reviews mention that the costs incurred were significantly lower than what competitors offered, mentioning price transparency and honor in business dealings. However, serious concerns arise regarding the company's customer service and communication. One review revealed an aggressive response from a representative when a customer expressed dissatisfaction. This incident significantly tarnished the company's reputation in the eyes of the reviewer, who advised others to avoid Longhorn Water. Moreover, issues regarding failed appointments and the inability to provide timely reports have led to distrust among several customers, resulting in a mixed overall perception. Overall, while Longhorn Water demonstrates an ability to perform quality plumbing work effectively, there is a critical need for improvement in customer relations to ensure that they match their technical services with a professional and respectful approach to client interactions. Read less