Integrity Plumbing Repair

The reviews present a mix of sentiments and reveal several common themes regarding customer experiences with Integrity Plumbing Repair.Positive Customer Service: A clear majority of the reviews express high satisfaction with the customer service offered by Integrity Plumbing Repair. Customers frequently mention the politeness and willingness of the staff to communicate effectively throughout the s... Read more

The reviews present a mix of sentiments and reveal several common themes regarding customer experiences with Integrity Plumbing Repair.Positive Customer Service: A clear majority of the reviews express high satisfaction with the customer service offered by Integrity Plumbing Repair. Customers frequently mention the politeness and willingness of the staff to communicate effectively throughout the service process. The technicians are praised for taking the time to ensure the job is done correctly, fostering a sense of trust and satisfaction among clients.Quality of Work: Many customers highlight the quality of the plumbing work performed, with several noting significant improvements in their plumbing systems. The mention of substantial cost savings, particularly one customer reporting a $30,000 saving compared to alternative bids, reinforces the company's reputation for providing value.Reliability and Consistency: Long-term customers report consistent positive experiences over multiple jobs, indicating reliability and a solid professional relationship. The sentiment indicates that customers feel they can depend on Integrity Plumbing for their plumbing needs due to their proven track record.Service Challenges: Several reviews point out serious issues with scheduling and service execution. Some customers experienced delays in appointments, with one review noting technicians rescheduled multiple times and arrived over two hours late. These instances create a negative impression and detract from the overall positive sentiments shared.Diagnosis and Pricing Issues: A review outlines a negative experience regarding inadequate diagnostic capabilities and lack of options presented regarding a plumbing issue. The discrepancy in diagnosis (cold water vs. hot water leak) and the pricing of proposed solutions have affected customer trust and satisfaction.Response to Complaints: There is mention of poor communication regarding follow-up from the company when issues were raised. For those who faced challenges, such as incorrect diagnostics or service delays, feeling unheard or dismissed has led to a lack of recommendations from these customers. In conclusion, while Integrity Plumbing Repair enjoys a strong reputation among a significant portion of its clients due to excellent service and value, it faces challenges that need to be addressed Read less