Caraveo & Garcia

With only two reviews, the data is insufficient to produce a reliable WW Score. The two reviews are sharply contradictory: one describes a highly professional, ethical, and customer-focused experience where the technician worked extensively and charged nothing when the issue was unresolved, while the other describes poor communication about pricing, incomplete work left disconnected, an unexpected... Read more

With only two reviews, the data is insufficient to produce a reliable WW Score. The two reviews are sharply contradictory: one describes a highly professional, ethical, and customer-focused experience where the technician worked extensively and charged nothing when the issue was unresolved, while the other describes poor communication about pricing, incomplete work left disconnected, an unexpected bill, and alleged verbal abuse including a threatening phone call after the review was posted. The alleged post-review harassment (calling the customer a 'cockroach' and pressuring them to change their review) is a serious professionalism red flag that significantly drags down scores across all dimensions. No reliable pattern can be established from just two reviews, and the extreme divergence between them makes any score highly uncertain. Read less