Overview of Company Customer Sentiment Analysis in January
Team Enoch has received mixed reviews in the past month, reflecting a combination of strong positive experiences and notable criticisms. Many customers praise the team for their professionalism, promptness, and reasonable pricing on HVAC services, specifically highlighting installations that are completed efficiently and effectively. Positive reviews consistently reference good communication, fair... Read more
Team Enoch has received mixed reviews in the past month, reflecting a combination of strong positive experiences and notable criticisms. Many customers praise the team for their professionalism, promptness, and reasonable pricing on HVAC services, specifically highlighting installations that are completed efficiently and effectively. Positive reviews consistently reference good communication, fair estimates, and an overall seamless experience. However, there are significant concerns regarding a lack of follow-through in service, particularly after installations, and discrepancies in pricing that some customers found excessive. A few unfortunate experiences, particularly with plumbing and water heater installations, raise questions about the reliability and consistency of their follow-up and service quality, indicating a potential area for improvement. Read less
Overview of Company Customer Sentiment Analysis in January
Over the past month, Team Enoch has garnered a diverse range of sentiments from customers. On the positive side, several reviewers emphasized their satisfaction with HVAC services, particularly praising the company's timely responses, fair and clear estimates, and thorough installations. Many customers expressed gratitude towards specific team members, highlighting the professional demeanor and co... Read more
Over the past month, Team Enoch has garnered a diverse range of sentiments from customers. On the positive side, several reviewers emphasized their satisfaction with HVAC services, particularly praising the company's timely responses, fair and clear estimates, and thorough installations. Many customers expressed gratitude towards specific team members, highlighting the professional demeanor and communication skills of the staff, which enhanced their overall experience. These reviews suggest that Team Enoch excels in straightforward tasks and HVAC installations, making them a recommended choice for similar services. Conversely, a notable pattern emerged from negative feedback, particularly concerning plumbing and tankless water heater installations. Customers reported frustrating problems with follow-through, including unresolved issues and lack of communication post-installation. One review indicated that a technician performed an incomplete installation without resolving fundamental issues, leading to customer dissatisfaction. Additionally, one reviewer noted an exorbitantly high quote for a straightforward fix, creating a perception of potential overpricing and a lack of transparency in service needs. Customers also expressed concern over the company Read less