Mr. Rooter Plumbing of Dallas

This review set is deeply bifurcated: a large cluster of recent 5-star reviews (primarily from 2024–2025) praises individual technicians like Kelvin, Ian, Jacky, and Pascual for professionalism, communication, and technical skill, driving positive scores in those dimensions. However, a substantial body of older and some more recent 1-star reviews documents a persistent and serious pattern of pre... Read more

This review set is deeply bifurcated: a large cluster of recent 5-star reviews (primarily from 2024–2025) praises individual technicians like Kelvin, Ian, Jacky, and Pascual for professionalism, communication, and technical skill, driving positive scores in those dimensions. However, a substantial body of older and some more recent 1-star reviews documents a persistent and serious pattern of predatory pricing, grossly inflated estimates, warranty refusals, abandoned or incomplete work, no-show appointments, and in some cases technician misconduct including aggression and unlicensed work. Pricing is the most damaged dimension, with dozens of reviewers reporting quotes 3–10x higher than competitors and hidden charges. Project completion suffers significantly due to recurring reports of jobs left unfinished, problems returning within days, and the company refusing to honor warranties. The overall WW Score of 62.4 reflects a company with capable individual technicians but deeply inconsistent and often exploitative business practices. Read less