Metro North Plumbing

Metro North Plumbing has a strongly positive recent track record (2023–2025), with dozens of reviews praising professionalism, punctuality, fair pricing, and skilled workmanship under Joseph's leadership. However, the historical record (2012–2017) contains multiple serious negative reviews under a prior operator named Frank Mages, alleging hidden charges, price inflation, abandoned work, poor ... Read more

Metro North Plumbing has a strongly positive recent track record (2023–2025), with dozens of reviews praising professionalism, punctuality, fair pricing, and skilled workmanship under Joseph's leadership. However, the historical record (2012–2017) contains multiple serious negative reviews under a prior operator named Frank Mages, alleging hidden charges, price inflation, abandoned work, poor communication, and an F BBB rating. Pricing is the most contested dimension: recent reviews consistently praise affordability and transparency, while older reviews describe significant billing surprises and overcharging. Project completion is similarly split, with one older review explicitly describing an unfinished job and a mess left behind, contrasted against many recent reviews describing thorough, complete work. The one recent negative review (2024) raises a behavioral/safety concern about the owner's conduct on the road, which is a professionalism flag. Overall, the business appears to have undergone significant improvement or a change in personnel, but the historical negatives cannot be ignored and meaningfully suppress the score. Read less