Malek Service Company

Across the reviews, several key themes and sentiments emerge:Positive Customer Service Experiences: A portion of the clientele reported commendable service from technicians. For instance, Michael is praised for his expertise and promptness during a maintenance checkup as well as another reviewer mentioning Ethan's quick response to an urgent situation with professionalism and friendliness. This in... Read more

Across the reviews, several key themes and sentiments emerge:Positive Customer Service Experiences: A portion of the clientele reported commendable service from technicians. For instance, Michael is praised for his expertise and promptness during a maintenance checkup as well as another reviewer mentioning Ethan's quick response to an urgent situation with professionalism and friendliness. This indicates that when the service is delivered as promised, customers feel satisfied.Severe Pricing Concerns: Numerous reviews highlight allegations of price gouging and exorbitant service charges. Customers referenced specific instances where they felt overcharged for relatively simple repairs or diagnostics. Comparisons to pricing from other companies depicted stark differences, suggesting a pattern of inflated costs. This dissatisfaction is a recurring theme, with multiple customers feeling misled about the pricing structure.Trust and Reliability Issues: Reviewers repeatedly pointed out issues with misdiagnoses and the necessity for second opinions, which further erodes trust. A common sentiment was feeling taken advantage of or toyed with during service calls, particularly in cases where customers were upsold services or parts they did not believe were necessary. Disappointment was clear when service appointments were repeatedly rescheduled without clear communication, contributing to frustration regarding professionalism.Unresponsive Management: Several customers noted a lack of communication or follow-up from management after expressing concerns. One reviewer mentioned that despite reaching out to management about excessive charges, they received no response, reflecting poorly on the company's commitment to customer service and satisfaction.Mixed Reviews Across Different Services: While HVAC services received mixed feedback Read less