Hansen Plumbing

The reviews reveal a clear divide in customer sentiment toward Hansen Plumbing, indicating a decline in service quality that correlates with their reported growth. While some customers reported positive experiences with individual technicians who were timely and adept, these instances were frequently overshadowed by complaints of systemic issues within the company. Key common findings include:Wor... Read more

The reviews reveal a clear divide in customer sentiment toward Hansen Plumbing, indicating a decline in service quality that correlates with their reported growth. While some customers reported positive experiences with individual technicians who were timely and adept, these instances were frequently overshadowed by complaints of systemic issues within the company. Key common findings include:Workmanship Issues: Multiple reviewers noted problems stemming from shoddy repairs, which included leaks that occurred shortly after service. This suggests a concerning trend in the quality of work being performed.Customer Service Failures: Numerous reviews highlighted poor customer service, particularly when customers sought assistance or clarification. Rudeness from staff during phone interactions was a recurring theme, leaving customers feeling undervalued and frustrated.Inconsistency in Communication: Many customers encountered issues with appointment scheduling and a lack of communication regarding changes or delays. This inconsistency contributed significantly to their dissatisfaction, as it wasted their time and trust in the company.Perceived Overcharging: Several customers expressed a belief that they were overcharged for services rendered, particularly when there was confusion about what was being provided in terms of repairs or maintenance.Loss of Trust: There is a marked sentiment of distrust among customers, who feel misled by both the company's shifting policies and the perceived inability to deliver on commitments. Instances where promises of maintenance or warranty services were not honored greatly contributed to this feeling. In summary, while some positive feedback exists regarding specific technicians and promptness, the overarching sentiment points to significant operational issues within Hansen Plumbing that are contributing to a decline in customer satisfaction and trust. Read less