Freedom Plumbing

The sentiment analysis of the reviews for Freedom Plumbing reveals a strong appreciation for the technical skills and professionalism of some of their staff, particularly Trent, who has been noted for his thoroughness and competence on multiple occasions. Customers have expressed gratitude for the resolution of plumbing issues, from major repairs like sewer leaks to smaller jobs like faucet instal... Read more

The sentiment analysis of the reviews for Freedom Plumbing reveals a strong appreciation for the technical skills and professionalism of some of their staff, particularly Trent, who has been noted for his thoroughness and competence on multiple occasions. Customers have expressed gratitude for the resolution of plumbing issues, from major repairs like sewer leaks to smaller jobs like faucet installations. The ability of the company to respond quickly and their overall courtesy have also been positively acknowledged. Conversely, a recurring theme in the reviews is a lack of communication and logistical preparedness. Multiple customers reported instances where the technicians arrived late, failed to bring necessary supplies, or needed to leave mid-job to gather materials. This led to periods of project delay and frustration for customers, compounded by perceived high costs associated with these delays. For instance, customers have highlighted feeling compelled to pay for time that felt unnecessary given the circumstances, which led to dissatisfaction regarding value for money. Additionally, there were instances where repairs completed by Freedom Plumbing did not hold up, resulting in follow-up calls and the need to engage alternative service providers, further emphasizing concerns about competence in executing repairs correctly the first time. Overall, while Freedom Plumbing is perceived as a trustworthy and capable service provider by many, consistent delivery on aspects such as reliability, preparation, and effective communication emerges as a necessary area for improvement. Read less