IGD Plumbing

The reviews for IGD Plumbing present a mixed and often negative sentiment from customers over the past month. While some customers appreciated the promptness and professionalism of certain technicians, numerous reviews express frustration with unqualified staff, miscommunication, and inadequate service. A significant number of clients reported poor follow-up and unresolved issues concerning plumbi... Read more

The reviews for IGD Plumbing present a mixed and often negative sentiment from customers over the past month. While some customers appreciated the promptness and professionalism of certain technicians, numerous reviews express frustration with unqualified staff, miscommunication, and inadequate service. A significant number of clients reported poor follow-up and unresolved issues concerning plumbing jobs, leading to serious dissatisfaction. Accusations of unprofessional behavior and a lack of customer care notably contribute to a negative overall impression, with multiple users advising against utilizing their services. In detail, positive feedback points to efficient scheduling and courteous customer service, as well as the satisfactory performance of some technicians. Specific mention of particular employees such as Zach and Chris Corbett highlights the strengths of individual staff members in contrast to the broader organizational issues. Conversely, negative experiences dominate the narrative, particularly regarding unqualified plumbers being sent to job sites, resulting in incomplete or faulty work. Complaints about poor communication, missed appointments, and a perceived lack of accountability underscore customer dissatisfaction. Some reviewers reported being misled about what work would be covered under warranty and faced additional charges for mistakes attributed to IGD's previous work. Additionally, very serious allegations regarding racial slurs were made by a customer, which reflects not only poorly on customer service but also raises potential ethical issues within the company. Overall, while there are instances of positive experiences with certain technicians at IGD Plumbing, the overwhelming sentiment drawn from the reviews suggests a pattern of operational deficiencies, unprofessional conduct, and unreliable service that severely tarnish the company's reputation among its clientele. Read less