Big State Plumbing

Big State Plumbing has garnered a mix of positive and negative reviews over the past month, exposing both commendable service and significant shortcomings in customer care and communication. Many customers praised the prompt response time and the courteousness of some technicians, appreciating their professionalism and efficiency in resolving plumbing issues. However, a recurring theme in the nega... Read more

Big State Plumbing has garnered a mix of positive and negative reviews over the past month, exposing both commendable service and significant shortcomings in customer care and communication. Many customers praised the prompt response time and the courteousness of some technicians, appreciating their professionalism and efficiency in resolving plumbing issues. However, a recurring theme in the negative feedback centers around poor follow-up, unprofessional behavior from certain staff members, and experiences of being stood up or misinformed about appointment statuses. Some customers reported being overcharged or receiving subpar workmanship, fueling dissatisfaction and leading to warnings against using their services. Overall, while there are isolated instances of good service, the negative reviews highlight considerable concerns about reliability and customer support. Detailed Sentiment Analysis: The reviews for Big State Plumbing are polarized, indicating varied customer experiences. On one hand, several reviewers highlighted the quick response rates, particularly appreciating technicians like Lucas Garcia and Jacob, who were noted for their professionalism and thoroughness. Customers expressed gratitude for the service provided during emergencies, with some mentioning how technicians communicated repairs effectively and kept them informed throughout the process. However, this positive sentiment is countered by numerous complaints regarding customer service, particularly related to communication and follow-up. Multiple reviews noted that calls went unanswered or were mishandled, with instances of rude interactions from staff when scheduling appointments or following up on issues. These negative experiences contributed to feelings of frustration among customers who felt their needs were not prioritized. Additionally, complaints about faulty workmanship emerged prominently; several customers expressed dissatisfaction with repairs that failed to hold up, translating into additional costs. Some indicated that they had to seek alternate plumbing services after experiencing delays or inadequate repairs with Big State, which severely impacted their perception of the company's reliability. Moreover, concerns about the pricing structure were voiced, with some reviews suggesting that customers felt overcharged for services that did not meet their expectations. The inconsistency in service delivery Read less