Torres Plumbing

The reviews reveal a dual focus on customer service and the quality of work performed. On the negative side, one customer expressed frustration over poor customer service, emphasizing a lack of follow-through on promised communication and a delay that impacted their ability to seek assistance. This signals potential issues with reliable communication and responsiveness, which can severely affect c... Read more

The reviews reveal a dual focus on customer service and the quality of work performed. On the negative side, one customer expressed frustration over poor customer service, emphasizing a lack of follow-through on promised communication and a delay that impacted their ability to seek assistance. This signals potential issues with reliable communication and responsiveness, which can severely affect customer retention and overall satisfaction. Conversely, the positive review highlights Mr. Torres's demeanor and work ethic. The reviewer appreciates Mr. Torres's friendly approach and fair pricing, which fosters a sense of trust and satisfaction. This suggests that, when customers do receive service, they are likely to have a great experience that could lead to recommendations. In summary, while the quality of work from Mr. Torres is praised, issues regarding customer service and timely communication need to be addressed to ensure a more consistent and positive experience for all customers. The sentiment indicates that improvements in these areas could enhance the overall reputation of Torres Plumbing. Read less