Strand Brothers Service Experts

Strand Brothers Service Experts presents a deeply polarized customer experience. While individual technicians frequently receive praise for professionalism, friendliness, and technical competence (particularly names like Gustavo, Amber, Michael C, and Naeim), systemic issues severely undermine overall satisfaction. The company exhibits a persistent pattern of aggressive upselling, misleading diagn... Read more

Strand Brothers Service Experts presents a deeply polarized customer experience. While individual technicians frequently receive praise for professionalism, friendliness, and technical competence (particularly names like Gustavo, Amber, Michael C, and Naeim), systemic issues severely undermine overall satisfaction. The company exhibits a persistent pattern of aggressive upselling, misleading diagnostics, and price gouging—with numerous customers reporting being quoted $2,500–$15,000 for repairs that cost $150–$800 elsewhere. Project completion suffers from no-shows, missed appointments, poor follow-up communication, and unresolved warranty claims. Pricing emerges as the most damaging dimension, with customers consistently reporting markups of 300–500% on parts and labor. Management responsiveness is notably poor, with many customers reporting ignored calls and emails over weeks. Read less