Squared Away Plumbing

The reviews indicate a significant divide in customer sentiment regarding Squared Away Plumbing. On one hand, numerous customers highlight exceptional experiences, praising their promptness, quality of work, and the professionalism of employees like Chris and Marc. Many remarks reflect satisfaction with services provided, where customers appreciate the technicians' ability to diagnose problems qui... Read more

The reviews indicate a significant divide in customer sentiment regarding Squared Away Plumbing. On one hand, numerous customers highlight exceptional experiences, praising their promptness, quality of work, and the professionalism of employees like Chris and Marc. Many remarks reflect satisfaction with services provided, where customers appreciate the technicians' ability to diagnose problems quickly and their willingness to educate clients about plumbing issues. However, alongside these positive comments, a pattern of criticism emerges concerning customer service. A notable number of reviews recount experiences of no-shows without prior communication, delays in service, and difficulties in reaching the company's representatives to resolve issues. Frustrations arose particularly in circumstances where customers felt misled about pricing (regarding quotes versus final bills) or experienced lack of follow-up after initial contact. In summary, while the technical skills and knowledge of the plumbers at Squared Away are praised, there are critical gaps in their communication practices and reliability in scheduling that may deter potential customers. The challenge lies in balancing their high-quality craftsmanship with the equally important need for dependable customer service and clear, consistent communication. Read less