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Review and analyze now for company Mustang Plumbing and provide the analysis in the discussed format for the following reviews: '''Robert from Mustang Plumbing came and repaired out shower valve. He did a great job and he has been to our house several other times for other projects and has always done a grea job.

Great man to have on the job. We are not the type of people that write a review without feeling the necessity to do it.

Because this is of interest to potential new clients, I feel it is imperative to write this review. To begin, the company sent a new and inexperienced technician, we had to tell technician to please call the main office to look at the notes from the previous technician since the issue that they took care of in the past arose again.

Our tankless heater is high on our property wall, so we provided a ladder. Technician never climbed the ladder, but suggested that in the future, we should hire them to move the tankless heater to a place that was easier for them to look at (in the past no one had complained about this).

It was clear the technician was being lazy and wanting to leave, but he did say we needed a flush and that the office would send a quote afterwards. When we first called Mustang Plumbing, they told us that the service fee would be $225 and that it would be credited if we decided to move forward with, whatever service the technician found that would be needed.

Mustang Plumbing quoted 600+ to flush the heater, but when my wife called, they conveniently said that they would only credit us half of the initial service fee - investigation fee. I personally replaced the showerhead and the issue was resolved.

My wife spoke to them and they were being rude. When she (Courtney) tried to triangulate the call, they had hung up.

I then called them directly and while I was speaking to them, the manager got on the line and basically told me that the only issue here is that we need to pay the service fee and that if we would've agreed to do the flush, we would've gotten 100% of the initial fee credited. I stopped her and let her know that that was not what her team had told us.

Her team had told my wife that only 50% credit. As I'm on the phone, she proceeds to start talking to multiple people around her and I can hear them trying to figure this out and what went wrong.

I offered her to pay only what was going to be credited and reminded her that the technician did not do anything and that he concluded we needed a service that wasn't even needed. I hung up the call and 10 minutes later they charge my card for $225 (the full service fee).

As a family that tries to make educated decisions and hire, trustworthy companies, this is not the type of company that should be hired for any service. They are not trustworthy, they are clearly not organized and do not communicate with each other.

They employ inexperienced people to service the community. Great and Fast serivce .

One day service over the top. Clean and efficient.

I highly recommend Mustang Plumbing We recently finished building a house and experienced delays at the very end. Come to find out, plumbers were no-showing for over two weeks to finish the job.

When they finally did show up, the wrong bathtub was being installed because the plumbing had been setup incorrectly at the front end of the build. The icing on the cake was the pool of urine that I found in my closet that afternoon when we went back to do our walk through with the builder.

These were the only two contractors on that side of the house that day, and the only incident of its kind that ever happened, yet they still denied it was them. Additional issues we had were: - a leaking mop sink in the garage - hot/cold install under our kitchen sink being swapped - cold water being connected to our dishwasher - rust stains from a shower install ruining grout Needless to say, go with another plumbing company if you get the choice! This company is who is contracted through our builder/new home for warranty issues.

We had a main water line leak that was their fault/issue and the person who came out to repair it told me that I was cutting into his evening right off the bat. He then told me that "these builders don't do a good job anymore" and make his job harder.

He dug where I pointed that the water was coming from, found the leak but didn't have the right tool to fix the leak. So he instructed me to turn on and off my water at the outside shutoff site (which was fine, I don't mind getting my hands dirty) but then he told me to call the "24-hour" number first thing in the morning to get someone else to come fix it...

I was puzzled by this because if a number is 24 hours, and you provide 24-hour service, wouldn't someone be able to come right then and help you out? and for context, it was only 7 at night, yes on a Friday and I get that that sucks but it was also 30 something degrees out and I was sticking my hand in a 12" hole filled with water to shut on and off my water to the house so we could shower and wash dishes. I understand that we are blessed enough to even have this issue and have running water but I just didn't understand why I was such a burden to this man.

You came, did half the job, complained the whole time, and then left all the while you made misogynistic and slightly racist remarks that were very offputting and far from professional. If I were a business owner for Mustang, I would be ashamed of the service that these technicians (or the one technician) provided.

Absolutely unsat company that cuts up framing jobs and sucks at making sure the lines are clear. Unbelievable!!! And this is on a $900k home.

If you are building, make sure Mustang ain't doing it. I don't know why I'm even writing this review when it's evident by all the other reviews that this company is complete garbage.

They do not stand by their work; their work is shoddy at best, and they take no accountability for their incompetence. The only reason I used them in the first place was because they were recommended by my builder, Gehan Homes.

Shame on me for listening to the builder when the quality of their work was also a joke. Do yourself a favor and go anywhere else, as I can't believe anyone could be worse.

If a negative star rating is possible, that's how would I rate them. Rick was amazing and came out within 48 hours.

He got it fixed up, explained everything to me and was so amazingly kind! I appreciated that he was so informative and as a woman sometimes people dumb it down, but he was not like that at all. I have also called Mustang to just ask a couple questions about our new home and we have always had great customer service from the front.

Ashley was the most recent to help me out, but everyone at Mustang has been great to work with. Highly recommend! Do not use this scam of a company! I have a Rheem water heater with a 6 year manufacture warranty and they will only honor 2 years???? Be wary of this company as they obviously do not understand the concept of a warranty.

Absolutely terrible! So many issues with our plumbing since we've moved in and it's only been a month. They are never available and it's been very stressful.

Do no hire them!!!!! As was the experience with many others, we have a new construction home (Chesmar), and our builder used Mustang on the install. When our 2 year and 8 month old soaking tub started streaming water from the junction between the floor and caulk, it was pretty clear that the seal between the drain and pipe wasn't holding.

We don't hold raves in our tub or use it as a cooler for frat parties. It's used on rare occasion as intended.

Friends, I've lived in dozens of homes (none as new as this one), and this is the first time I've ever had a leaking tub. It's not a common problem...so I thought.

I posted on my neighborhood forum, and ours is not the only Chesmar home with Mustang install that has had this exact same issue. Not an isolated issue despite the fact that *leaking tubs in 2 year old homes are not normal.* Had it been 8 months ago, it would still be under warranty.

I get that. And, Mustang...you installed the tub, it's leaking, and the same tub you installed for our neighbor has the exact same problem.

Have integrity. Stand by your work, and fix it because that's the right thing to do.

The service manager on the phone, Bethany, talked over the top of me instead of listening and responding or seeking out solutions, repeating the same answer that she needed a credit card and that we were past 2 years and that she has to "be fair to all homeowners." Fair to all homeowners? On what planet would this be fair to all homeowners to not fix an issue that they are responsible for? Maybe on the planet where they've not been responsible to a whole slew of people, so it would be unfair to turn over a new leaf and be honest now. I asked if there was a scenario in which they would cover it; she said they would have to take a look and would need my credit card to do that.

I asked her to share with me (before I hand out the Visa digits) a scenario in which they would be likely to cover it...in other words, "Share an example of when y'all did the right thing." She simply repeated that she needed the credit card and that we were past 2 years. So I asked point blank, "So, if it's after 2 years would you ever cover anything?" Again with the credit card reply and then she said she had lots of people on the phone to talk to aside from me.

I asked to speak with her manager, and she said that he said that they would need a credit card. Wow.

Just be honest. If you have no intention of backing up your work, say so.

I would respect that more than you refusing to give an example of when your company did the right thing and holding my credit card hostage with a $225 service fee to "take a look." If you're gonna kick me in the pants, do it openly in the daylight so I can decide if I want a running head start instead of having me take off work to schedule a pants kicking and also take my money at the end of it. These folks worked hard to resolve a misunderstanding! I appreciate that! Thank you!! This company is the worst.

They were no-shows for three appointments--didn't even given us proper notice about the cancellations (they either told us after the appt window or I had to call in and ask). I wish we could use another company but we're stuck with them because they are the plumbers that our warranty company/builders have chosen.

WARNING!!!! DO NOT USE Well, our house is flooded on Turkey Day night. We contacted their 24 hour "help" line.

We informed Stephanie that our shower is full of water and water coming from the toilet and the floor is flooded. All bathrooms are out of commission.

In the end Stephanie said that her "computer notes" recommend for us to wait until morning time and call back for a POSSIBLE appointment. HAHAHA - What a joke.

Way to go Team Mustang!!!! Excellent customer service!! Your team should be very proud. Oh and by the way Mustang, this is a new house and Mustang installed all plumbing.

HIGHLY RECOMEND NOT TO USE THIS COMPANY, EVER!!!!!!!!!!!!!!!!!!!!! Theu came to do some warranty work on my home and showed up 5 hrs after there designated time the first time. The second time they didn't call until after there time line wasn't met, and they showed up again 5 hrs late.

I also got hung up on twice by there operators. When I spoke to the manager.

He didn't care about anything. He then proceeded to tell me that his work was all up to code, when he didn't have any information to go off of.

He also, said he would follow up, and surprise, surprise, he never did. And when I called back to get a hold of him.

He wouldn't answer his phone. Worst customer service I have ever had.

If they weren't doing my warranty work, I wouldn't use them. This is my plumber hired through DR Horton for my new build.

They gave me a shower rod that didn't fit my shower, scheduled to drop one off today, then last minute canceled and said it would be a few days later before they would drop it off. When I told them to just reimburse the builder and I would go get a new one, the lady screamed at me to "sue your builder then! Sue your builder!" Then they hung up on me.

When I called back to speak to someone in charge, they just left me on hold and didn't transfer me. Let's hope some of the other reviews are wrong about bad plumbing because I really don't want to ever deal with this company again.

This guy just tried to run me off the road. Going 85+ pulling a trailer billing people down 35 in a company truck.

This is the second time I have had a gentleman named Preston come out to service my home. He was very helpful, polite, and made sure to clean up after he finished the job.

He gave suggestions on how to prevent further plumbing issues. I am very thankful for honest plumbers.

They actually were the plumber for my builder in Mayfield Ranch Before the house closed I found a few issues with their work which they had to correct albeit fought with me about it until I mentioned I was a licensed plumber in Nevada then they changed their tone real fast Now we have a huge issue with freezing pipes and tankless water heaters bursting and they are out gouging people Luckily I don't need their services and I have helped some of my neighbors fix their stuff I hope they lose their license over this or at least get fined for gouging i tried to send this message privately on your website, but after multiple attempts, i was unable. i live in the neighborhood over off of cheyenne valley drive.

every morning i see mustang plumbing employees at the gas station next to the 45 toll, having taken over every pump. this morning in particular, there were multiple cars waiting for gas, and no one was at their truck- this has happened to me multiple times now.

i feel like it is worth letting someone know to simply ask your guys to move their trucks once they are complete pumping their gas; they are walking around, seeming to be completely unaware of their surroundings. thank you I drive down Red Bud daily about the same time these guys start their day in the morning.

Almost every day I see a a lot of their trucks with attached trailers peel down the rod that leads to their office onto Red Bud with no regard for safety of others or the speed limit. Yesterday I seen a guy cut a lady off in a VERY dangerous manner and then laughed and gave her the finger.

His truck number ended in 74. He was a young white male.

This lady had children in her vehicle. I see this behavior and disregard for safety quite a bit from them and am just disgusted how a so-called professional company just allows this?? I took half a day off from work to meet them at my house for an estimate for installing a water softener.

Waited 2 hours for a tech to show up and tell me, "Oh, sorry. We're not doing any new installations right now.

We're too busy doing warranty work for jobs we've already done. Girls in the office should have told you that".

They didn't. I was very clear about why I was calling and what I wanted an estimate for.

My Builder used Mustang Plumbing to do the plumbing for my new built. The plumbing was done wrong and they had to jack hammer the foundation, while they jack hammered it they broke the tension cable.

Didn't even disclose it, I found out that was done when a neighbor showed me pictures after we closed on the house. During the freeze my tank less water heater busted and I know that wasn't their fault but I got a lot of water damage because when they installed the water heater they clogged the drain pipe and they left it like that so the water overflowed from the attic down to the 2nd and 1st floor and they won't take any responsibility and said it was due to weather.

This water heater is less than 6 months old and they don't want to warranty it but wanted to charge me $400 just to come out and tell me that is broken and not even deduct that charge on a new tank less water heater. She said that is the fee for them to come out and just tell me it's broken.

I would highly recommend not using this company as they have caused a lot of damage on my new home. Builder used them for installation of tankless hot water heater.

Forced to use them to maintain warranty on plumbing. Had them come out to repair - could not repair as they don't stock parts for systems they actually support.

Had to install new heater. Quoted me $2300 - just had them out and the exact Heating unit at Home Depot is $1050.

They charged me $2300 for less than an hour install and the cost of the heater. Total rip off - won't be using them ever again.

After calling for three days the lady at the plumbing was very apologetic. She had an excuse each time that they failed to show up.

But the next day- they still did not show up and no phone call. What a joke.

Our house was plumbed by Mustang when it was built in 2013. We have an issue with a faucet so I called them to see if they can take a look.

I see their trucks in here often so I assumed they would have a flat rate to take a look at an install they did. "Sorry, you're out of your 2 year builder's warranty, but we can schedule you at $199 for the first hour and $150 per hour plus parts" Wow thanks for your willingness to simply check on a problem that you installed.

This outfit is absolutely pitiful. Upon missing their scheduled appointment, I had to make 3 calls to get to their service "manager" who then advised me that their service technician said I rejected their service.

Not true, as he had me sign their price quote. I told the service "manager" this and he repeated that I didn't like their pricing and refused the service.

He then said he could get me on the schedule for later in the week - oh, and any warranty issue I had would have to be between me and Rheem, despite the service tech saying they would work with Rheem since they installed the unit during initial construction of my home. Long story short, mustang plumbing is overpriced and horrible customer Service.

If you have any option at all, don't do any business with mustang plumbing. Mustang Plumbing was referred to us by our builder to install a faucet to insure it would be covered by warranty.

We paid $195 to have it installed which took the installer less than 30 minutes. We had paid for a premium faucet.

Within two weeks the faucet began leaking. We had them come out and repair the leak.

They did so at no charge, however, the technician made the leak significantly worse. We called them back- the scheduled another appointment but failed to disclose that we would now be charged to repair their poor workmanship.

The technician came out- told us there was nothing he could do and charged us $195 dollars. This was never disclosed.

Had we known this we would have just purchased a new faucet and just had him install while he was here since we had to pay for a minimum of an hour. This is such poor customer service and business practice.

We will never work with them again. Spoke to Amanda.

Used by Coventry Homers to install plumbing in my house. First, their plumber installed the Garbage Disposal on the wrong side of the sink.

When called them to come and fix it, they quoted me a price. It appears that they did this deliberately to take advantage of the customer.

Instead of fixing their mistake they charge the customer. What a rip-off! Stay away from them.

I will also give negative review to the builder for using them. I was put in touch with Mustang through my home builder's warranty.

The plumber I dealt with directly seemed knowledgeable and seemed to care about my plumbing problem. His name was Jacob.

I would ask for him specifically in the future if a need comes up. His rating would be 5 stars! The company as a whole was a little less cooperative until the builder's rep got involve.

Their rating would be 2 stars. Ask for Jacob! Brand new $700K house.

The garbage disposal sounds like there is something in it. 3-months later, Mustang Plumbing was supposed to come replace the disposal.

My window was from noon-5:00 pm. I waited all day.

At 4:30, I found a hangtag on the door from "Joe" saying....sorry I missed you. Call for another appointment.

Well, I called them but didn't make another appointment, I demanded they send someone out NOW! At 4:45, they called and said someone was on their way and was 30 minutes out. Well.....he finally showed up at 5:45.

Want to know what was in the disposal? The knock-out plug was never removed from inside the disposal on installation. So, every time I turned it on, it was flying around in there and sounded terrible.

It took 30 seconds for the repair. Besides the fact that a 5-hour window is ridiculous, the fact that moron was here and was at the door but never rang the bell to attempt the repair is unforgivable.

As long as this house is under warranty, I'll be stuck with that terrible service but I will never call them when it's my choice. We had an appointment for Wally at Mustang to come back to our condo yesterday afternoon.

We confirmed with Mustang in the mid-afternoon. Wally never showed and never called.

At 5 p.m. the answering service took over.

It had no way to get in touch with Wally, any other plumber at Mustang, or Mustang management and said it would be after the weekend before we hear from anyone. We are trying to find another plumber this morning because Wally's disappearance and failure to complete the job is impacting our tile project today Oh ...

and Wally damaged the dry wall in the guest bedroom on the other side of the shower head. We still have an open ticket with Mustang for future work.

We'll find another plumber, thank you. Stay away from Mustang.

Poor, poor service. I've had them come to my house several times, resulting in nothing done.

I actually just got off the phone with one of their service reps, Terry, who was one of the most hostile customer service reps I've ever encountered. I asked to speak to a manager and he was mocking me, laughing to his co-workers saying "this lady is hostile", and did not let me speak.

I really hope his manager Tim calls me back. If I didn't have to work with them due to our builder I would not.

There are plenty of other plumbers out there. For being a small business, you'd think they'd care about their work and customer service.

They're just leaving more room for better companies to service residents. They are horrible they price gouged customers after the winter storm.

They charged $400 a hour and the same thereafter and then on Monday they lowered their price to $175 per hour...., talk about taking advantage of the situation and not helping out people that needed someone to help with their damages, I hope they sleep well at night for what they did. SHAME ON YOU!!! Be mindful Karma is a B@&$h! I call, tell them where the leak is over the phone (water softener).

They tell me $400. Okay sure I'll do it I haven't had water in 5 days.

Within 30 seconds of arrival, the plumber said nothing he can do with leaky pipe leading to water softener. Can you bypass I ask? Nope...

he leaves I call office. They still try to charge $400.

I get literally yelled at by there "service manager" while I'm trying to come up with a fair solution for everyone's time. In the end they didn't charge me for 2 min of "work?" Called a unlicensed handyman fixed the problem for $300.

Called water softener repair they are coming about for more permanent fix on a Sunday. There call charge $100.

Don't use mustang even if you are desperate right now. There is a reason they are the only plumbers that have availability.

JG was a good guy who knew what he was doing - quick and efficient. But ask the service managers anything else that you didn't know was required before you called them, they need your credit card first! I had two related works on my water heater which broke down.

One which was a recirculating pump that sat on the heater and the heater itself that was leaking. Both needed to be replaced.

The job to change the heater was done quickly and well. However they need a separate charge to replace (change) the pump that was anyway removed & reinstalled as part of the process .

Reason was because it was not part of initial request. Interesting folks that don't value customers or their satisfaction.

By the way, these are the same guys that installed both these units in my home 5 years ago! Don't call them unless you are familiar with what all you need. I agree with the comments on hostile, unhelpful, won't respond until you go through the home builder etc.

Updated: I didn't know that was also broken, else would have certainly added that in the service order I couldn't have asked for better service. I had water leaking from the upstairs bathroom into my downstairs closet.

They came out within hours and fixed the problem. More than that, they did it quickly and for far less than I expected.

The plumber (sorry I don't remember his name) came in and quickly figured out what the problem was. He explained what he needed to do and fixed the problem.

I will definitely call this group for any plumbing needs going forward! We had two separate issues and when we had mustang plumbers come out and "fix" the problem they made it worse. Curtis, the customer service manager, is rude! Called him Tuesday, left a voicemail and didn't call me back until Friday.

He claimed he was out of the office all week but spoke to my husband that Tuesday. He has no customer service, is unapologetic or sympathetic.

The lack of professionalism from a manger is unbelievable. Been trying to reach someone from Mustang Plumbing to get a simple quotation for over 3 weeks now.

I've left at least 3 voicemails throughout that time. Why can't they understand that returning customers phone calls is the least they can do to prevent reviews from being posted online? Be professional ya'll.

You're operating a business. they suck cant get stuff fixed despite numerous calls they suck cant get stuff fixed despite numerous calls they suck cant get stuff fixed despite numerous calls Very mixed experience with Mustang.

Staff was pretty courteous and arrived when they said they would. I was a bit surprised at how high the estimate was for the work they were going to do on my remodel, but I figured if they did a good job it would be money well spent.

They completed half the work and told me they couldn't complete the rest - one fixture was inaccessible and another needed to be replaced. After they left I noticed they had damaged my new countertop.

I paid someone else to repair the countertop and my handyman installed the fixtures, including the one they said was inaccessible. I appreciate their courtesy, but not really worth the money.

I have no experience with this company's plumbing prowess; however, I CAN tell you that my first interaction with them was most unpleasant. I have been having water pressure problems for months and my property management company hired them to come out and inspect the problem.

I went home for lunch and saw them working and asked whether or not they had found the problem. Their reply: "There's no problem.

In fact, you have too much pressure." I replied by telling him that the water pressure problems only happen during peak water usage times and that there was indeed a problem--a serious one. That's when he bowed up to me and told me in a very aggressive tone: "I've been f*ing" doing this for a long time, and I know what I'm f*ing doing, buddy." At this point, I walked away.

I HIGHLY suggest you do the same. If this company thinks this is someone worth representing them, I can only imagine how else they run the rest of their business.

Weather conditions aside, this has to do with me paying Mustang Plumbing $4,000 to put in a tankless water heater in our attic, and how inaccessible they were when we needed them. This past Tuesday, the heater burst.

Water poured through the attic, my master closet (ruining clothes, etc,), and into my downstairs living room--three stories!! After calling the Fire Department to cut off the water, I placed my first of a series of desperate phone calls to their answering service. I finally got a supervisor who personally relayed my plight to Mustang Plumbing.

She called me back to tell me that she talked to someone and they would contact me. I waited and waited.

In the meantime, I called PipeOutfitters in Taylor. Not only did I speak to a most polite and sympathetic person, I set up a service call for this Sunday.

She also had a tech walk my husband through the shut-off process. Later that afternoon, the tech followed up to see if we were ok, and I didn't have to pay them $4,000!!! It took Mustang Plumbing THREE DAYS to call me back!!--completely UNSYMPATHETIC, my plight meant nothing but $$--the more damage my home sustained, the more he could gouge me; AND they wanted to charge my credit card $400 BEFORE they would even put me on their schedule!! All I wanted was FIVE MINUTES of their time to SAVE MY HOME!!! I DON'T recommend them to ANYONE.

Mustang was the Service Provider for an Old Republic home warranty request. They were on-time, courteous, and did good work.

I also needed repairs on two hose bibs that were not covered by the warranty, and Mustang was able to replace one of them for a reasonable price. Replacing the other hose bib would have required dismantling the siding, so I decided against that work.

The plumber gave me a recommendation for how to fix the problem myself, and described the part at Home Depot that would resolve the problem. Very disappointed with this company.

My house was remodeled a year ago. There is an obvious leak in the master bath that has damaged wall and trim on our closet adjacent to the plumbing.

Plumber onsite thought it was due to water run off and said we should watch it and see if it got worse. I am not sure what constitutes worse in his mind considering this was not like this 1 year ago.

Its pretty obvious this isn't run off considering nothing in between is damaged. I don't want anyone working on my house that's in it for the quick money which is what I felt this company was after.

was charged 150$ for 20 minutes of advice to watch the leak stating he didn't want to open the walls. Convenient it was at the end of day and he was still getting paid.

Felt as though it was really poor business practice to charge someone with no work being completed. Much less ask for 150$ for 20 minutes.

I will definitely use another company for this repair. No way mustang will enter my house again.

Do yourself a favor and do the same. 3/24/16 had another plumbing company come out and they removed the trim piece for the valve in the shower and spotted a leak immediately.

Still have yet to receive a call back from the service manager at mustang plumbing. Other leak was fixed by the company that came out today in 5 minutes.

Mustang needs some serious quality control. This is the first review i have ever written and I have had some bad service.

This was the worst. AVOID.

Wow, these guys are extremely rude and unprofessional. Said they would be at my apartment between 12-5pm which is a very generous window of time.

They didn't arrive until 5:45 after I called them twice. They didn't bother to call me and explain they wouldn't be on time.

When they did finally arrive the guy who performed the "work" was rude and condescending. I'm a college student and he must have seen the books I had laying around and he started telling me my major was pointless because I wouldn't make any money and how he made lots of money being a plumber.

He then accused me of using too much toilet paper before he even did any work. All of this is a very rude condescending tone.

I was alone in my apartment and he made me feel very uncomfortable. All he did was unclog the toilet with a snake device but he didn't actually diagnose the real underlying problem, which was not too much toilet paper because as I told him I don't put toilet paper in the toilet anymore because it clogs up every single time.

So he basically came into my home, was rude and insulting, unclogged the toilet but did not bother to do any real work or effort to find out what was really happening and charged $200.00. What a complete joke.

We called a different plumber, Ski's Plumbing who did an excellent job and actually figured out the real problem why the toilet was chronically clogging up. Avoid Mustang Plumbing, they reek.

ERIC at Mustang Plumbing is OUTSTANDING Highly recommend Eric Great job honest excellent work... My new go to guy They came to fix my furnace and ended up bending a connection to make it temporarily work.

When I called them to fix it for real they no longer worker on furnaces. They refused to refund my Home warranty fee even though Jimmy said they would.

The BBB took my complaint but nothing ever came of it. These people are incompetent liars avoid them at all costs.

I'm was having water pressure issues at the house, so I called them. Last year they came out to fix some in warranty findings from an inspector.

One issue was a fitting on the water heater. The second issue was water pressure.

The plumber argued with me saying the fitting was fine and the inspector was wrong. He said he would need to check with her supervisor.

Apparently the supervisor advised him to make the change as the inspector noted. He then advised he corrected the water pressure.

I schedule them last week to check the pressure today and advised it had been an issue previously noted and supposedly addressed by Mustang. He called back today to confirm they were on the way and it would be COD.

I asked why this wasn't disclosed when we scheduled the appointment. He said that's what I'm doing now.

I asked him his minimum charge he said $190 an hour. I asked if that was comparable to his competitors.

He advised yes they just recently had to raise prices to keep up. He said we're a business we need to make money.

I replied with a you're a business that tends to act unprofessional. He said he would cancel the appointment and hung up.

I then called two local plumbing shops. One wanted $125 an hour and the other wanted $150 an hour.

Overpriced, unethical and unprofessional ... poor combo for Mustang.

I just bought a new home and had a few problems with drainage, a sink and hot and cold being on the wrong side. I called Mustang Plumbing per our contractor's instruction and they sent me Richard.

He was quick, professional, very friendly and fixed everything. I could not have been more pleased! Thank you! My home warranty company sent Mustang out to us to repair a leaking water heater.

They diagnosed the problem and said the whole heater had to be replaced. This is a huge repair bill and when they called it in to the home warranty company for authorization, they balked.

They would have approved it, I think, but they needed an itemized estimate of the repair faxed to them before they would do so. Repeated calls by both myself and the warranty company to Mustang in order to get this itemized repair estimate were fruitless...

they had gone completely MIA. By the time the evening had rolled around, no one at Mustang was answering the phones, even on the emergency line, and my warranty company couldn't find anyone else in their vendor list to come out and do the repair.

We had been without hot water for two days at this point ... with an infant in the house, and a huge chunk of his bedroom ceiling destroyed due to moisture from the leak, this was not a fun time for us.

I finally ended up calling my own plumber, who came out and said only the heating element had to be replaced, and it was under warranty. This dramatically reduced the bill and the home warranty company approved it immediately.

If this had been done initially, I could have contacted the manufacturer and had them send a replacement part. Our family ended up having to wait until the following week, with no hot water, before I could arrange for the part to be installed.

Mustang went MIA at our time of greatest need, and our family was without hot water for several more days than we needed to be. I would not recommend them.

Home Warranty of America sent Mustang out to clear a stoppage/clog. Charged $132 not covered by HWA to remove and re-seat a toilet.

He snaked through the toilet 150 feet and didn't clear the stoppage. We were told he needed a camera to do go down the pipe to investigate but HWA wouldn't approve that or anymore further work.

Next day, I called The Plumbinator out of Round Rock. They sent 2 plumbers and within 2 hours they had the stoppage cleared out.

I think Mustang could of done a better job. The $120 an hr quoted to me for them to continue work the following day was ridiculous.

That's not including $238 to use a camera if needed. I have had experiences with Mustang 2 different houses I have owned.

While each plumber that comes out to service a warranty issue is nice, the fact that the original infrastructure was installed wrong (in both cases!) doesn't really make for a good plumbing company. It often takes a few years before some pipe and installation issues come to light.

The older your house is, the more difficult it is to get them to correct the obvious problem (not repairs- installation issues!). Because of our last 2 house issues with Mustang, we will not buy another home if they are the sub-contractors.

Could not fix a toilet. First guy attached wrong parts (rubber orange).

Wrong quote on phone. Second guy took off first guy's parts and added other parts.

My husband had to fix the toilet. It is a TOILET, not the pipes behind the wall.

Think toilet repair kit from hardware store. Mustang did in the end take off the extra charge so I paid only for the quoted price.

I noticed a leak and was referred to Mustang by a friend. The customer service over the phone was awesome.

Very friendly and helpful. The plumber that came by was a different story.

He didn't introduce himself, didn't shake my hand, and avoided all eye contact. He just said something like "um..you called a plumber?" Which seemed pretty obvious as he is a plumber, had my address, and was at my home...

I felt weird inviting him in but had no choice. He wasn't able to do the work that day and I won't be calling back.

Never had a service call like this before and not interested in having another. These people show up great but you have to call them over and over to repair work they should have done right the first time.

Your review helps others learn about great local businesses. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees.

On 4-17-17 I was merging onto 183A toll road and was nearly hit by a Mustang Plumbing truck. My merge lane was ending and he did not slow down at all and sat no more than a foot from the rear of my car and stayed there.

My understanding is it's the law to allow merging vehicles to enter a freeway. When I exited I noted the logo on the side of his truck and I did not want to let them get away with this.

Unfortunately I did not get the license plate or a vehicle number. I don;t know if there is more than one Mustang Plumbing but I did search and did not find one.

Inexcusable for a company vehicle to conduct themselves in such a way. I guess I got lucky considering the other reviews on here.

I was put in touch with Mustang Plumbing through my home warranty company, after the first plumber they gave me did a craptastic job which needed to be corrected. These guys got me set up the day after I called them, they were on time, and they did everything correctly.

Even went so far as to call the warranty company on my behalf to see if some other things were covered that I was planning to take care of myself. They weren't, but I appreciated the effort as I like to spend my Friday nights on the couch watching bad TV rather than working on plumbing nonsense.

Our master bath toilet was leaking from the bottom. Our Home Shield Warranty folks had Mustang come out and give us an estimate ($75 bucks to just show up - non refundable).

The Mustang technician said the toilet was never installed properly and it was going to cost $900.00 to fix. ARE YOU KIDDING ME? Mustang Technician's Notes: "Pulled toilet & found offset not set properly, flange is not straight.

Will have to bust out tile and concrete to insert new flange". Total B.S.!! - We've never had any issues with this toilet (over 6 years) All that the toilet needed was a new wax bowl ring.

My next door neighbor is a home builder, his plumber came over and fixed it in 45 min for $140 bucks (parts, labor, tax included). Do not call these scam artists.

Period. I was assigned to Mustang Plumbing through our home warranty when we called in a claim about our hot water heater leaking.

When I called about an hour later to make sure they had the claim info, the person on the phone was polite and helpful and set up the appointment for later that day. The guy that came out was very nice & professional and explained everything to me, even though I clearly know nothing about hot water heaters.

He called the warranty folks and got the approval while there, then left to get the hot water heater and had it installed by the end of the day. I would call them again for any plumbing issue, regardless of whether or not it was covered by my warranty.

Mustang Plumbing is my primary contractor for most any plumbing issue. I have been requesting them for over 2 years now.

The office folks are courteous and professional. Their service techs arrive on time and get the job done.

They usually schedue me for same day service. Recently I had an issue that required pulling permits, etc, etc with the city and they were spot on in getting the job done.

I know that I can always count on them to take care of my clients and my business in a professional manner. They are fast, efficient, and courteous.

Thanks Mustang Plumbing you are awesome! Sitting on my patio on day I watched in shock as water started pouring out from the bottom of the kitchen wall. The pipe had broken in the wall and water was coming down the wall and out of the bottom of the foundation.

I knew it had to be repaired but I am a widow and always afraid of being ripped off. I called Mustang Plumbing and was pleasantly surprised when they came out, repaired the pipe and the wall and were more than fair with me.

I would highly reccommend them as a plumbing company that can be trusted to do a great job at a great price Just had 2 water heaters replaced by Eric at Mustang Plumbing in Round Rock. He came out and gave us a quote a couple of months ago and we just called him back a few days ago to install the water heaters.

When he came out to give us the quote, he didn't try to oversell on anything we didn't need. He actually asked questions, gave us pros and cons on different types (tankless,etc), and helped us to decide which worked best for the use by our family.

The water heaters are in our attic and it took them about 3 1/2 hours from he drove up til the time they left. They were also extra careful being mindful of the wood floors that had just been installed the day before.

Best of all, we felt like received an education about hot water heaters. We did our research after the initial quote and decided to go with Mustang because they strongly recommend Rheem, have great customer service, they were recommended by a friend, and because there was no doubt that Eric knew everything possible about water heaters.

We had Mustang completely redo the plumbing for a 1977 house that we remodeled. They did a great job and even came back out for some minor follow up.

Everything was efficient and in order. We were very pleased and would use them again We had an issue with one of our tankless water heaters and they were out quickly to take a look.Turns out someone had left the propane conversion units in the water heaters but the builder never got Mustang out to get them installed and luckily nothing bad happened.

The manufacturer indicated this was a very, very bad thing. Mustang took the responsibility for the issue and replaced the two units as there would likely have been issues with them after 2 years of running propane instead on natural gas.

Nice of them to step up when it was likely the builder's problem that was the cause of the issue and they could have started the finger pointing game instead. Thanks for doing the right thing! I remodel houses and have used many different plumbers in town over the years.

I am currently using Mustang plumbing for my remodel and am VERY happy with them. It is a 60's house and it turned out to be a very big job (once I got into it of course).

We found out that the drain line in the kitchen sink had broken (in the slab) and that the whole sewer line needed replacement (this is after I had them there doing lots of other work). Their prices were fair considering all the work to be done and most importantly I know they do it right.

I am so happy to have found them and will continue to use them and refer them business. BTW had I called them first to diagnose the house (and not a different plumber), Mustang would have diagnosed the issues we found upfront.

Talk to Jimmy for the bigger projects and Julia for the smaller stuff fyi. Go somewhere else! There are plenty of other plumbers to choose from! I only used Mustang because my builder used them for our plumbing when building our house.

Today I called to have them check a pipe outside that I thought was done by them. The plumber who came to my house was very nice.

That was the one plus. He looked at the pipe outside and immediately told me he couldn't fix it and that it needed to be repaired by the company who installed our sprinkler system.

He was at my house less than 5 minutes. He said he was going to make a phone call as he didn't do anything at your house.

(meaning....why should I charge you when I didn't do anything) Well, he came back 5 minutes later and told me he did have to charge me. His superior wouldn't let him go without a service charge.

I got the feeling the plumber didn't agree with charging me. $77 later!!! He even said that he gave me a discount.

I would hate to know what the actual service call would have been if he DID fix something. I do realize they drove to my house which equals time and gas, but $77 for 5 minutes to do NOTHING!! I don't think that sounds reasonable at all.

NO thank you They have come out to my house three times in the past 6 months. First time, great guy shows up, did a great job and fixed the water heaters.

Oddly enough, due to a severe rain storm, water had leaked into the fans from the roof. It took hime a little over an hour to fix and I was happy.

$270 for that repair. A couple of weeks ago, water heaters acting up again.

Called and a great guy shows up, realizes that the vapor sensor on main water heater went out. He informed me that they didn't have the part in stock and it would have to be ordered.

Charged me $195 to diagnose that problem. He also informed me that since they didn't have the part on hand, that I would not be charged for an additional service call and only for the part.

I called them today, they had the part... could have someone come this afternoon.

YAY. I thought.

It took him 5 minutes to install the part and then hand me a $232.88 bill. I told him that the previous guy told me there would be no charge for the service call and only for the part.

He called office and they determined that they would never not charge the service fee. Gave me a $100 discount...

Have spent $600 in hot water heater repairs with these guys and enjoyed working with them, but that all changed today. I'm a little old school, and feel that when you tell someone there won't be a charge, then it needs to be honored.

I understand that they couldn't get ahold of the original tech that told me that, but the rudeness in how it was handled, really disappointing. they gave us two different prices, came out and doubled the price.

Don't go to Mustang Plumbing!!!! They have their own form of bait and switch!!! And they put the original water tanks in my home!!! Mustang Plumbing was the installer for our homebuilder so we didn't have a choice. Installation of our water heater had kinked copper piping which resulted in corrosion and a leak springing from the kinked piece of the pipe.

Also, the pipe closest to the wall was poorly soldered and another leak/drip developed there. Of course the damage only became clear after the warranty expired, but the shoddy work caused the damage.

Basic plumbing info emphasizes care when working with copper piping and also how to properly solder pipes. Whoever represented Mustang Plumbing for the installation at these new homes should've been more knowledgeable or better-supervised.

Very disappointed. Stay away from these guys if possible.

They came out to diagnose a drain issue and busted put some rock outside and cut a hole in the drywall inside of my home. When they found out that it wasn't a drain issue they just left the holes for me to repair.

No one will return my calls. Very bad service and will end up costing me a lot of money because of their incompetence.

Worst plumbing experience I have ever had. Mustang is both incompetent, and they won't even man up return calls or emails.

Mustang cut a condensation line from my AC that is inside a wall when they were relocating a faucet. They never reattached the line nor did they tell anyone they cut my line.

For weeks water has been running INSIDE MY WALL. There is thousands of dollars of damage.

A crew is currently pulling out wall, insulation, cabinet, mirror, and closet built ins, etc. This company is a bunch of crooks.

BEWARE!!!! I called my home warranty company late on a Sunday evening and they sent Mustang Plumbing out the next day to repair my garbage disposal which had exploded. They called me first thing in the morning on Monday and had someone at my house in 30 minutes.

He brought a replacement unit and took care of it for me in about 45 minutes. He seemed knowledgeable and so far I haven't had any problems but I rarely use the thing since I dont cook.

My only complaint was that the guy smelled like somke but I really dont care too much since he did a good job. My work order from a home warranty service was assigned to Mustang Plumbing three weeks ago.

Technician came out and identified that my sump pump was not working. He took the pump specification, and never followed up.

I've been calling Mustang regularly asking for an update, but the receptionist either didn't know or didn't call me back. I finally learn today that the warranty service did not cover sump pumps, so they couldn't proceed with the work.

Would have been nice to know that--I would have gladly paid for the pump myself to get this fixed. I'll do that now, but not with Mustang.

Awesome service and Jack was great. Recommend to anyone wanting great, friendly and prompt service.

simple new kitchen faucet install. mustang did the installation.

10 min's later, new faucet was leaking. they came back to fix the leak.

2 hrs after the "fix", faucet was leaking again. mustang balked about coming out again to fix the leak, arguing that the cause of the leak is a bad faucet.

i had my doubts about that, so i called another service instead (austin area plumbing). these guys *did* fix the leak, saying that the original installation was pathetic.

faucet has not leaked one drop since austin area fixed it. will never call mustang plumbing.

Jack did a fine job of getting my water heater to restart. Turned out to be a bad excessive flow valve (EFV) that shuts down if the flow is too great.

The problem is that I wasn't told there would be a service charge and I was left to assume it was still covered by our home warranty as they plumbed the entire house. I was charged $147 to remove a defective part that I was told wasn't even needed.

15 minutes worth of work, that is almost $600/hr. I'll never call Mustang again and I'll be sure to tell my neighbors to not call them either.'''.Read less

Review and analyze now for company PipeDoctor 247 and provide the analysis in the discussed format for the following reviews: '''Requested service through home warranty to change pressure regulator valve, they charged me 1025$ out of pocket, and 475$ of it is for this digging. I asked how they decided on this price is it hourly rate or depth? They said standard fee, okay but i would really really appreciate if you could tell me i asi could do it myself so i could save some! Other than that plumber guy was very nice, very professional, communicative.

So it wasn't the pilot assy. I replaced the control module and gas valve which was around 200 in parts.

Took me about 1.5hr, due to a slow to drain tank. Overall was able to save about 2500-3000 by not using this company'.

Avoid avoid avoid Blair and his team were EXCEPTIONAL! My water heater broke and things could not have gone more seamless in a "oh crap, a major appliance broke" situation. He was so professional and able to navigate me asking thousands of questions about the work being done.

I will keep their card handy for any other work needed. I really appreciate the professionalism! I'm going to assume that these bad reviews came before Blair was on the team because I had such a positive experience.

I understand that working with a home warranty company can be a hassle, that is why I am keeping their card and getting rid of the warranty service. It's hasn't been worth it.

Not sure how many other people have done math, but I think I am finally done with paying for home warranty. If something breaks there are other ways to navigate repairs.

My warranty company sent this to fix shower leaking issue. I was remodeling house flooring and painting etc.

and the guy told the warranty company that house is under construction. He wanted to charge 1400$ for changing shower valve - others are doing that in 400$.

They just didn't want to do the work. Not worth the hassle.

Save your time and money and find someone better. Hot water heater not heating.

Pipe Doctor's Technician, Blair, was prompt, professional, fixed the problem quickly. Second time to use Pipe Doctor through First American Home Warranty.

Very satisfied. I requested service on a leak.

I knew that my toilet was an issue, but the meter was still spinning. First off, the technician, kept closing the door behind him when he came into the house multiple times.

I was home alone and this made me very uneasy. Maybe it's their protocol, but at least ask so the environment doesn't get awkward.

On the repair end, the tech was not very informative in his communication to me and it caused confusion altogether. When the technician (master plumber) called me, he had no empathy for the situation and really had no care in explaining anything to me so that I can understand it.

He outright said that my service wasn't covered by the warranty company and that he couldn't go into specifics. Well, ok then.

To add, I'm obviously going to need this repair done as it's in the foundation, and I was planning to use this company. However, after the conversation with the customer service representative who practically yelled at me on the phone saying I heard wrong and with the tech who was outright rude in his tone and words, I will not go with them.

Excavation, leak detection needed- maybe the work was too cut out for them... I'll never know.

I hope you all have a better experience than me. Unfortunately I've had to use them again because of my warranty.

and they relayed information that was incorrect to the home warranty. They said this pipe was crushed by an object, or frozen and damaged.

This pipe is interior to my home and has never been exposed to freezing or a falling object. Can't warn you enough, I would go elsewhere.

Don't deserve even 1 star. My warranty company assigned them otherwise wouldn't have dealt with them.

1. They kept cancelling my appointments saying due to emergency.

I know they are trying to save gas and visit when they have more customers in the area. 2.

Took them 3 appointments to finally do something. First 2 appointments the technician just created more problems.

3. It has been 3 days since their last visit and still haven't submitted the report to the warranty company for processing.

Who can wait 3 days for a leaking water? 4. Reported my issue as "missing parts" to the warranty company which is a lie.

They are just trying to get rid of this claim. I don't recommend this company, they are just a lazy bunch of people not willing to resolve customer's issues.

Bliar was great! The previous plumber couldn't unclog our drain, had to call back to home warranty for someone else with hydrojet.... Bliar shows up, It only took him 10 min to unclog two clogs at 22 ft and 33 ft with a pipe snake.

Drain working instantly! Amazing work! Worst customer service. They will not accommodate any time frames and will hang up on you.

My warranty company assigned them to me so I did not have a choice in choosing them. Working with them has been a nightmare.

After dealing with them for several days, I started to read their reviews and all of the lower stars are truthful at best. The average on several review sites is less than 2 stars.

You have to be an awful business for this to occur. I worked with their customer service and scheduling team.

These people have no customer service skills. They told me my submission was incorrect.

I followed up on their e-mail trying to correct them and they continued to say that I was wrong. My original request had 4 issues that they condensed to two without any facts.

Me the homeowner was not believed. We had a conversation where I tried to clear things up, but they still were skeptical about my request.

In what world is the homeowner is the bad guy and the service company is not there to understand or clear things up? When the plumber came on-site and I told him the issues which is what I reported only did the scheduling believe me. 3 of the 4 issues were fixed on the first trip.

As many reviews said and captured eloquently, another common problem occurred. They sent my warranty company a bill for $1075.

I called when they told me my out-of-pocket costs. I asked for a breakdown and they sent me back to the warranty company.

When I discussed the costs with the warranty company, they were hesitant after doing some research. They installed a $123 and $41 part.

You want to talk about a mark-up price. I have had the patch panel replaced in several properties and this cost was 2.5x of those repairs.

Since the warranty company would not send another company out, I was stuck with PipeDoctor247. The process did not get better at this point.

Knowing they were overcharging me and this was before Christmas. The entire repair process was 6 weeks.

When I was scheduling the second visit, PipeDoctor247 revealed to me the contract that was between Cinch Home Services and me. If you want to talk about a privacy issue and Business Law 101 this is the perfect case.

When I asked how they knew what details were in my contract, I did not get an answer, but I will follow up with Cinch Services. However, the initial call still did not result in a visit being scheduled because they called me a liar in a nice way.

In the end, I was right again, but their phone, support, and care team were the worst. I asked for a morning visit because of the nature of the issue, but they gave me a mid-day time frame from 10-2.

The plumber Blair showed up one hour late and NEVER apologized for his lateness and he was on-site for 4 hours. I paid for their services in cash because I do not want my financial information connected to PipeDoctor247 in any way.

This is not a trustworthy company. Other reviews have pointed out their business practices and I saw it first hand.

Those 1 and 2-star reviews were accurate, I experienced everything they said in my dealings with them. Initially, I thought Blair was a good guy with a bad company and I was going to give them a 2-star rating.

He seems knowledgeable, but not apologizing for being late or acknowledging shows you how out of touch these employees are. This business will find a way to dig deep in your pockets so be aware.

I hope I never have to deal with this company again even from my warranty company. I agree with a recent post about warning you enough.

Bless you, if you have a good experience with them, but the probability is high that you will not. Highly recommend Blaire at pipedoctor 247! Great service, friendly, knowledgeable, HONEST, timely ..

all of the great things you want out of a plumber! I was surprised when my kitchen drain pipe suddenly started leaking. Fortunately, I had home warranty insurance and they set up a plumber visit through Pipe Doctor 24/7.

I can only praise the entire experience with Pipe Doctor 24/7 and with Blair, the plumber assigned for my repairs. He did an excellent job in repairing the leaking pipe.

His work was professional and courteous. Also, Blair explained the issue and even listed potential problems in the future with the aging pipes.

I was very satisfied with his service and with Pipe Doctor 24/7 response. My home insurance company recommended pipedoctor247.

I paid $175 and they came out quickly and quoted $6,700 to repair, when asking questions the tech told me he had other things to do. Another plumber quoted $400.

Given I paid $175 I emailed the company to ask why their bid was so much higher and asked for a refund. See attached response.

Speaking from my experience this company lacks ethics, knowledge or both, I recommend you save your $175. The technician was great.

He came in and fixed two toilets so fast! He respected my home by covering his shoes before entering my home. He was very knowledgeable, professional and nice.

Gerrod was extremely kind and professional. He was committed to getting the job done and took careful attention to ensure the work area was left clean and in order.

Overall such a positive experience and outstanding customer service! We had an excellent experience with PipeDoctor. Quality workmanship and quality products installed.

Very attentive to my text messages. VERY respectful of our home and of us.

Blair is a hard working and knowledgeable plumber whom we will call again whenever there is a need. The absolute worst business I have ever encountered.

Our hot water heaters went out this past summer. We contacted our home warranty company (that we do not use anymore) the plumbing company they use is Pipedoctor.

Pipedoctor came out and replaced our water heaters with a tankless water heater. After the job was done Pipedoctor was supposed to get a city inspection.

Pipedoctor did not do that. We have had several issues with the tankless water heater which we have tried many times to get them to come fix but they would not.

We called other plumbing companies to come out but they would not touch the water heater because it was not up to code. Now we are in a fight with Pipedoctor to come make things right.

Stay far away from Pipedoctor. This company sent a tech out to our home to view a water leak.

The tech had to climb in the attic to view the leak. The tech may attempted to be careful but ended up causing a crack in our ceiling that now needs repair.

This was on dry wall and over 10 feet away from the leak area. When the companies answering service was notified, we were told that this was due to the leak.

I took pictures and a video of where the leak showed ( had a water stain on the ceiling) and how that spot was wet, but where the crack was located was dry and over 10 feet away. The young lady was rude and informed me that her manage would have to contact me back at his convenience.

To top it off it ended up being a roofing issue not a plumbing issue. Now we also have a cracked ceiling.

Not professional or receptive to the issue and the owner will be contacted as this is UNEXCEPTABLE!!! Pipe Doctor 24/7 is ALWAYS on time, professional and educational. 2nd time with Gerrod as our tech, he did a through diagnosis of the problem and patiently answered all my questions.

HIGHLY RECOMMEND. Extremely bad service.

The technician Gerrod was very rude and did not fix the issue. They are only interested on getting money from Home Warranty, I am amazed with the rude behavior this guy had.

Never use their services. I have had a significant plumbing issues since moving into my home 8 years ago and have dealt with many plumbers that treated symptoms of problems but let the actual problems go untreated, resulting in major problems/damage.

That is not the case with Pipe Doctor. I've been fortunate enough to have Blair tend to any issues for the past several years and he has been great.

He is clearly very experienced and willing to take the time to educate you on how to prevent future issues. Not only is Blair efficient and effective, he is also considerate and has solid customer service skills.

Thank you, Pipe Dr., for the continued exceptional service you provide. pipedoctors was fast, friendly and did a great job.

we couldn't have asked for better service. Never use their service, 0 star if possible ..

came to fix via warranty and never fixed , please read the other reviews (on yelp or Google ) as well just don't go by my opinion alone , 112 out of 133 one star reviews that is 84.2% bad experience ,this speaks volumes about the service provided, the consensus opinion about pipe doctor is horrible, I have given my feedback to the warranty company as well , do your due diligence 100% DO NOT RECOMMEND! The service technician showed up 20 minutes before the tracking system showed they would arrive - this is a new house and vacant but I live a block away. I was at the property within 3 minutes of receiving the call and let the technician in the house.

While I plugged in my computer, he asked where the water heater was. I let him know it was in the attic, logged into my computer, and before I could look up (~10 seconds) he walked out the front door, got in his car and left without saying a word.

I'm not sure how these guys are still in business. I was assigned this service provider through my Home Warranty company.

They created an unnecessary scope of work, and were trying to charge me $800 out of pocket (plus the $75 service call fee that is the standard "deductible" for all home warranty claims). I contacted them twice seeking an explanation of their seemingly absurd rate, to no response.

They also listed my job as "complete" on their timeline when, in fact, no work had been done! I ultimately ended up hiring ANOTHER licensed plumber (outside the warranty company) based on their 5 star rating on Yelp. They came within 2 hours of my calling them, and replaced the damaged component in under half an hour.

They charged me $230 total. It certainly looks as though PipeDoctor was running a bit of a hustle (or at the very least, a price gauge!).

No thanks, PipeDoctor! The most dishonest company. They will tell you to your face that something is working when it is clearly not useable.

I would not recommend them at all. Such a ripoff!!!! They came over to my home to give an estimate of a job that needed to be done.

They charged $475 just for the estimate, the technician was not even there for 15 mins. They never sent the estimate and we finally called, a few days later we received a text for a final estimate of $2,779 for a job we had already gotten done because they took so long.

The work cost with the other company was $650. I DO NOT RECOMMEND THIS COMPANY! I had an exceptional experience with PipeDoctor 247! I was assigned to them through my OneGaurd home warranty and Josh came out promptly to assess and diagnose my hot water heater which had been leaking and was placed in my condo unit in 2006- it was clearly time to be replaced.

Even after a part didn't work on the new unit, Josh and his team contact the manufacturer and he was back the exact same day with the part needed and ensured it was fixed and functioning before leaving. Their customer service is amazing and thorough and answered all of my questions prior to Josh coming over.

I am extremely happy with my experience and am grateful I was paired with them as a contractor through my warranty! IN addition after having a new company inspect the water heater I found out it only needed a very small part replaced (which cost me less than $6.) This is after pipe doctor247 told me to buy a brand new water heater. That would have cost me thousands!!! Thank god I found someone more reputable.

Our hall toilet clogged and we called our home warranty. When their first company told us it would be 2 weeks they set up Pipe Doctor.

How grateful we are they did. Blair came out the same afternoon and had us fixed and ready to go.

He was very friendly and completely explained what he did. We could not be more pleased.

I recommend them highly DON'T USE THIS COMPANY! They said we poured acid in our garbage disposal to purposely break it!! Who does that!?! Why would I damage our own kitchen and cause water damage....Josh Beck is just a plain idiot Did a good job on the work he did. Asked for an estimate for other work.

The estimate was off the charts. Unacceptable.

My wife and I are seniors at risk. The tech showed up without a mask.

Unacceptable. You can't call yourself PipeDoctor 247...

TWENTY-FOUR SEVEN ... and take a week to show up to work on a clogged toilet.

Canceled my request with First American Home Warranty because that's just plain ol' dumb. If I could rate this "plumbing" company a -10 I would! They did a terrible job repairing a simple pvc pipe connected to my outdoor spigot.

A 3 year old could have fixed it properly, instead this company after two months of me trying to contact them said their repair was by "code". I wonder what "code" they are talking about when they ruined my outdoor pvc connections and left my spigot pointing to the sky! Yes, they did not place the water spigot horizontally (proper direction), instead they left it pointing to the sky! Stay away from this company unless you want to waste $500 for something completely unacceptable! The technician said he did not have the right parts - why did he even start in the first place! He should have waiting until he had the "right" parts.

Unbelievable! Heading to small claims for sure! I could not upload pics but man, completely unacceptable! Needed a wax ring replaced for a small toilet leak. Home warranty company sent this person out.

He wrote it up as "missing parts" then gave me a quote for $700 to fix the toilet, also breaking a floor tile near the toilet. Meanwhile I have an itemized bid from Lowes to replace all the floor tile - which includes remounting the toilet with new components.

The quote from Lowes to do the tile and toilet was $100 cheaper than this persons quote just for a toilet remount. Pretty sure this is a scam so he could keep the service fee for 10 min of work.

I have since paid Lowes to do the work, and fired my home warranty company because of this. They came to fix my pipes after they burst.

They did replace the pipes with PVC pipe, but they way it was installed, was apparently the cheap quick "shark" method. Not only that, but they also did not clean up after they left and didn't make sure I had running water coming out of my faucets.

This was a huge issue because I have galvanized piping in my house. As a result, just built up in my faucets, resulting in me having to get a hotel room until I had another company come out to correct their negligence and having to replace ALL of my faucets in my house.

I reached out to PipeDoctor 247, they responded once, but I provided my information, they never followed up. I fell taken advantage of! DO NOT USE THEM! Like other reviewers, our home warranty company chose PipeDoctor to come to our house and quote replacement of our outdoor tankless water heater following the Texas winter storm in Feb '21.

The company quoted us $7,500 for replacement, a job that one year ago when we initially purchased the unit, cost us just under $3,000. Absolutely disgusted, we hung up with them.

We instead used Radiant who charged us $3,090 for the entire job. A week after sending us the $7,500 quote, PipeDoctor texted to confirm if we still wanted the replacement unit and noted the full cost would be $4,975.

I reminded them that a week prior they quoted $7,500 and they said it was due to "supply and demand." Actually, that's called price gouging and it's illegal. I feel extremely bad for anyone forced to use this company by their home warranty company.

For anyone looking to hire their own plumbing team and pay out of pocket, RUN. Shady business practices are at play here.

Believe the reviews. Same as the folks on here with negative reviews.

Home Warranty recommend company to clear a drain. Well we had the plumber come to clear a double vanity drain - ended up making a huge mess in my house with his shoes and around the sinks.

The sinks were empty but some how managed to make the situation worst where both sinks were full. He basically gave up and told me that he couldn't clear the drain, and that a vent clean out is needed and it won't be covered under warranty and will cost $550! Well knowing this guy didn't even bring an electric auger inside to clear the drain - I knew it wasn't done properly, and prompted me to find someone else before I spend another dime on them.

In fact, I hired another plumber (paid out of my own pocket) and was a fraction the cleanout cost that they were going to charge me. The plumber we hired said that the vent cleanout wouldn't even be needed for this type of clog.

One leaking pipe in the garage from the freeze and they charged $525 for little more than half hour of work. Ridiculous.

And if you don't go with their repair after they give you their ridiculous price, they charge $125 for a "trip fee". Pipe Doctor 24.7 has done 2 jobs for me.

Both issues were quickly and responsibly handled. They were sent by OneGuard.

Blair also took the time to explain what was wrong and what needed to be done. In one case he explained how one of the issues could be avoided in the future.

I recommend them without reservation. Just not good customer service.

Tech never rang the doorbell. Left an invoice said completed work which was not true.

Looks like out of pocket paying customers get great service but not warranty customer's. DO NOT USE THIS COMPANY.

We have a reputable home warranty company that uses this company. They came to our house to fix a clogged plumbing pipe, pulled off the toilet in the half bath, snaked the line and then charged us over $500 for 30 min work.

They had us pay via Venmo to a personal account (guy said it was his boss's account) which I am sure was untrue so we couldn't get a refund. Needless to say, I called the home warranty and they said the toilet removal WAS COVERED and this company would call to refund us.

Haven't heard a peep in over two weeks and now will file a formal complaint. Also, the clogged pipe issue wasn't fixed because it backed up two days later.

I called them to come back out and they never returned my call. I went to HD, rented a 100 ft snake, pulled off the toilet, snaked the line and never had anymore issues.

The guy used a 50ft snake which obviously wasn't long enough. Beware, there are a lot more negative reviews than postive ones.

from Fort Worth Texas Crappy company, please don't waste your time or your money. Very unprofessional when they came to my home and was in a hurry to head off to another appointment.

They Did a lousy job, and when I called back to have them come out the next day to check as the issue still existed they requested I pay another $70.00 upfront. Save yourself the headache and DO NOT USE THIS COMPANY.

Have been sent here by home warranty many times and always satisfied. Even if the problem happens to return so do they very promptly.

We didn't have an experience with the plumbing. However my girlfriend had an experience with an AWFUL AGRESSIVE DRIVER.

He was riding her tail on hwy 35 in San Marcos at 80 mph. He didn't like her speed, so he went into the left lane and passed her.

He was towing a trailer with his F-150, and cut in front of her and hit her L/F tire and wheel causing her to move around while driving fast. It scared her, he was trying to run.

She chased him down and took video's of him. Cops were called and this prick DID NOT get a ticket from San Marcos PD.

Although his company is responsible for the damages. What I'm trying to say, the company hires RUDE employees that don't care about your safety or you AT ALL.

So call someone ELSE..... We were forced to use this company through our home warranty.

We had flooding in our house with water coming up from under toilets. They came out and in 12 min said they fixed the issue - there was a clog in the drain.

Sure. 10 hours later our house flooded again.

Same areas. Same issue.

They REFUSED to come back to check on their own work. We have now been without water in our house for 5 days...

They were sent out by out warranty company for our water heater. It was a simple plug and play job.

Well not for PipeDoctor... sent our warranty company 1k worth of "modifications" that had to be done which cost more than it just cost me to buy the water heater and replace it my self.

I called them and no real justification for the prices other than those are the things they charge for when replacing a water heater even though they don't pertain yo my system or house like the $125 permit that I don't need because I live in the county and not the city or the $225 electric modification for a new plug that cost $17 and three screws... there was $700 more on their list.

Scam. Good thing this single mom and her two teen sons had a free hour and know how to use a few tools or we would have had to fall for this.

WORST COMPANY EVER!!! We were stuck with this pathetic excuse for a plumbing company by our home warranty company. While snaking a clogged line in our upstairs bathroom the technician Durand got the snake stuck and broke the pipe.

He ran water through the pipe to make sure the line was clear which ended up pooling in the downstairs bathroom ceiling. When he left is when I discovered the damage.

Between calling the home warranty company and Pipedoctor247, I was able to get Durand back out. He fixed the broken pipe.

Durand apologized several times stating that "things happen". I was then instructed to call the girls in the office and they would let me know how to proceed to get the damages fixed.

After several days of calling their office I finally got someone to call me back and they stated that they would have to talk to their supervisor and call me back. After several more days of calling them back I finally got someone to answer and they told me that the technician was going to be responsible for fixing the damages.

After several more days and phone calls I was told that the technician had contacted a contractor to fix the sheetrock and they should be contacting me. That contact was never made so I called back again and offered to have a contractor fix the damage and bill Pipedoctor247 directly.

I was told by Tiffany that her supervisor authorized me to proceed. I got a quote and because I didn't trust that they would really pay the sheetrock contractor, I sent them a copy of the quote.

I then received an email from the owner of Pipedoctor247, Mr. Josh Beck RMP 42363, stating that they were not responsible for the damages no matter what the technician said and that Tiffany was no longer with the company (I had just talked to her 2hrs.

earlier). Now we're stuck with the cost of the repairs.

Steer clear of this company and if your home warranty company tries to send them to your house, make them send someone else. Pass on these guys! only interested in the $75 cash service fee.

I learned a lesson about trying out my home warranty coverage. Our water heater broke almost two weeks ago.

They came out the same day to assess the situation and recommended a new unit. They sent the assessment to our home warranty company.

Our home warranty company's process was atrocious but I found every interaction we had with the Pipe Doctor's staff to be pleasant, helpful and professional. When the install day finally came, 8 days after the initial call, Blair, the tech, removed our old unit and then told me that our new unit wasn't up to par so he took it back, got another one the same day and installed it.

He even walked my husband through some upgrades and processes for us to be aware of going forward. I truly appreciate the extreme professionalism of this company and I would recommend them to anyone going through something similar.

Supposedly after about an hour of a leaking pipe on a connecting hose between 2 water heaters, both water heaters (one is 3 years old) are toast as is the recirculating pump and the cost... wait for it...

$6,279 to replace 2 water heaters!!! Additionally technician told the warranty company it was a leak in the water line (not true) so the warranty company won't cover. Now getting another plumber to get a real assessment and quote.

This is a company that uses warranty calls as a feeder line to feed it's sub-standard business. Avoid.

My experience was the same as everyone else's. They wanted cash and did a poor job and I was also stuck with them due to Home Warranty of America (who, it turns out, as over 1600 publically viewable complaints against them with the Better Business Bureau themselves).

FWIW, if HWA sticks you with them, too, they will not budge on your having to have them come out, but you have the right to get a second company to come out and resolve the issue. If I could give this company 0 stars I would! They just tried to completely scam and rip us off! Run! Run! Run! Stay clear of this company.

Here is the text and voicemail I got from them. Appears that they do this often.

We had an independent come out and confirmed these guys are well known for their "up charges" hence my look on Yelp and wow glad I wasn't the only one however feel the need to rate so hopefully save someone from this scam! Hello this is Pipe Doctor 24/7 calling regarding your home warranty work order the breakdown:Wood $100 Code item emergency shut off $325 Permit $125 Drain modification $110 Temp and pressure modification $90 Water line modification $149 Electrical modification $225 Vacuum breaker modification $65 Expansion tank piping modification $195 Total: $1384 this can be paid by cash, cashiers check, venmo, zelle or cash app. Once we confirm payment and the purchase order we can get you back on the schedule.

Thank you My home warranty company recommended Pipe Doctor 247 but I am disappointed with the company. The plumber jumped to conclusions prematurely and was quick to recommend repairs that he estimated at $1750 to $2200 to fix which another plumber did for under $200.

That's right- ten times higher than what it should have cost! He recommended running a new pipe around the house and through some walls but the other plumber was able to clear the blockage and verified the pipes were now in great condition. When I asked Pipe Doctor 247 why they wouldn't go through the crawl space he said that no one could fit under the house.

I knew this was not true because I have had a plumber and my home inspector go under there in the past. He claimed that the pipe could not be cleared, but he did not seem to even try.

The other plumber cleared the blockage in no time at all. This plumber seemed quick to jump to conclusions based on incomplete information and recommended the most expensive option rather than the best option.

Shame on Cinch Home Warranty Services for sending out PipeDoctor247 to fix my garbage disposal. Blair of PipeDoctor spent 3 minutes to tell me I need a new disposal for $489.

However tacked on a modification charge of $189 (which Cinch rejected) because they wanted to put on a different disposal brand. My old plumber said he could put on the same type of disposal plus his labor for $250.

PipeDoctor247 insisted they needed to put on a totally different type of disposal and charge for the modification change. These people are the worst I've ever dealt with.

Just take a look at this Yelp site. These people appear to be scammers to me.

Cinch Home Warranty should vett their repair companies more closely. Can you give a negative number of stars? We have had to use our home warranty twice for plumbing since buying a new home in Garland last Oct.

Both times the home warranty company sent out the same company, PipeDoctor247. The first time they refused to do any work because the pipe that was cracked was under the foundation.

We called another company and they cam out and did it with no problem. The second time was today.

We just have a sink in a bathroom that won't drain. I used Liquid Plumber in the drain to try to fix it myself, but that didn't work, so we called the plumber through the warranty company.

The guy gets here wreaking of cigarette smoke and gets some of the liquid in the drain on his hand. He said it stung, so I reminded him that I had put Liquid Plumber down the drain.

He stated that he couldn't touch it because it would ruin his tools. He called his boss and that guy apparently agreed that he should not touch it.

He handed me an invoice and left without doing anything. It took them a week to come out for the first visit, and now he said that we have to go back through the office to book something else.

There is no telling how long that will take. In conclusion, DO NOT USE THIS PLUMBER!!! These guys work off home warranties scamming both the customer and the warranty company themselves.

Their business model is simple: 1) Get called out to a job, take the $75 deductible (cash only!). 2) Fabricated a work load to be done, the larger the better.

1) gets them 75$ for 10 minutes work, regardless. And if 2) comes in, they've a huge pay-out.

If 2) decline, no biggy, they just drove to someone's house and took the cash. There are no winners here, aside from them, but hopefully only until the warranty companies become wise to it.

The warranty company loses out anytime 2) happens, and the consumer loses out if it is just 1); a sincere repair request is declined because it was so marked up that it no longer appears as wear and tear to the warranty company. What an ugly way to make a living.

BTW 1) happened to us. A leaking faucet was specified as a full replacement and they also wanted to replace all the below sink piping and shut-off valves.

She said "electrolysis". And I'm not joking.

Why is there not a zero stars option? My late husband was a plumber. I know when things work and when they don't, how they work and in general, I know what needs to be done.

I moved into my house in November - completely flipped house - new sink, new pipes from the wall (not inside the wall - but front wall to to the sink). That sink has been draining very slowly since the day I moved in, but with Covid I was leery of having people in my house.

Finally called home warranty people and said I needed the sink and toilet snaked. Lately the toilet has been leaving little bits behind after a flush - not every single time with with increasing frequency.

This guy comes in my house - NO mask - pulls a little hair out from under the sink stopper and said that would fix my problem and that he couldn't re-create the issue with the toilet. I explained to him that the little bit of hair under the sink stopper thing was not causing my sink to be slow since I moved in when there had been not only no hair but literally nothing in the sink until November and explained that it was all new to the wall.

And also that my toilet was going to still be a problem. He said it was builder grade toilet and he couldn't do anything.

He left. Nothing fixed.

I'll have to call the Home Warranty people again and waste another entire day waiting. AVOID THESE PEOPLE AT ALL COSTS.

Stay FAR, far away. This place seems to be a scam.

They essentially took my $75 trade call fee, did absolutely nothing, had me going in circles for week, went back on their word, then told me to just find another plumber. Horrible customer service.

They are so rude. They also rarely answer the phone.

I created a business for them in Round Rock because I did not initially find this listing, so read my detailed review there. But they also operate out of Round Rock, so good to have the listing there as well regardless.

https://www.yelp.com/biz/pipe-doctor-24-7-round-rock Do your homework. You can find consistent negative reviews saying the same thing and accusing them of scams or horrible customer service as well under various listings and names and locations on Yelp, BBB, Angies List, Homewarranty consumer review website, etc.

You can find them under Beck's Plumbing or PipeDoctor247. They have listings and reviews in the Austin area, Tyler, Tx, Ronoake, Tx, and in Detroit area.

License/RMP # 42363 They were out a little over a week ago. I went through a Home Warranty company.

First let me start by saying they are very difficult to get a hold of. Very rarely do they answer their phone.

The first problem occurred when they came out and could not find a clean out for my main sewer line. They said they would have to charge me an additional $275 for pulling a toilet and replacing it.

I looked at my warranty and it said I was covered. He said it did not cover it in this scenario.

It need to be unplugged so I forked over the $275. The next day my Home Warranty company sent an email for me to review how everything went.

I complained about having to pay the additional $275 out of pocket. Well guess what? The Warranty Company contacted me and told me that the toilet removal and replacement were supposed to be included in the repair and that they would send me a check for $275.

The guy who came out to do the work said they guarantee it for 30 days and to just call them direct to get it taken care of. Now today, 10 days later it is backing up again.

Apparently the guy doing the work did a half assed job. I called them to have them come back and now all of a sudden the guy who came out said he never told me that about the 30 day warranty.

Then Joe had the nerve to tell me they can come back out for $125 to diagnose the problem. Then they would tell me how much more it would be to fix the problem.

Why didn't they diagnose it the first time and make sure they did a good job? Probably because they didn't have to. Now my warranty company won't take care of it either saying they only snake the sewer line 1 time a year.

Whatever you do.... DO NOT USE THIS COMPANY FOR ANYTHING!!!! The place seems like a scam to me.

I had a warranty company who was paying to buy and install a new water heater, and these guys wanted $2500 IN ADDITION to what the warranty company was paying them. I ended up getting the entire job done for about $2000, including the cost of the new water heater, which was less than just the add-ons that these guys wanted.

While their customer service folks were helpful, it seems to me that these guys have some sort of hustle going with the warranty companies, or at least with Cinch Home Services. This company will try to rob you or get as much money from you as possible.

they were send by my insurance. They do act very proffesional.

But they will try to screw you big time. Employee came to my house spend 3 to 5 minutes and told me i need a water heater.

send everything to my insurance with the following OUT-OF-POCKET COST. $325 Emergency shutoff $149 Waterline Modification $135 Electrical $110 Drain modification $ 65 Vaccum breaker When i email them to explain what it was they could never give a straight answer.

I even told them that my plumber already took care of everything. All they have to do is come and install the water heater.

They compleatly REFUSED they told me that they have to do it their way. In other words take off whatever my plumber put in there and put it back.

John Beck even told me that they DO NOT NEGOTIATE prices. I to have the email to prove it.

Did I mention that my insurance paid them to instal it too. My name is Sergio Saenz here is my email Sergiosaenz52@yahoo.com If I could give them zero or less than zero I sure would.

Our home warranty company sent them out for a water heater issue. Turns out it had a slow leak.

Thinking if the warranty company uses them they must be good, we went ahead and scheduled their tech, Blair, to come back the next day to install a tankless heater and "highly recommended " water filtration. The water heater works great.

The install was the issue. First big rain after install we found out Blair had not put the storm collar back down when we had water leaking in through where the collar Should have been into the house dripping through the smoke detector.

Fast forward a couple months, then BAM massive water leak. Requiring water remediation and repairs.

$2900 bill. On the advice of the insurance adjuster, I contacted Beck, sent them pictures etc.

They insisted it was not their fault and wanted to charge over $100 to come look/repair. Uhhhhh no thanks.

Home warranty sent a different (read better) plumber. This plumber confirmed it WAS an install issue, as Beck didn't even bother to use Teflon tape.

I have tried repeatedly to get ahold of someone who can possibly make this right at Beck and have been told for literally weeks now I cannot talk to anyone. Apparently nooooo supervisors in the office, and requests for a return call have not produced results.

Clearly they have NO intention of making things right. Do NOT hire them.

If in doubt go read their Facebook reviews. I am far from the only one unhappy!!!! This company is terrible! Do not use them, they will find every way to charge you and make up terminology and problems to charge for services you do not need.

They charged me the same amount for two different problems and collected money from the home warranty and collected extra from me. Advice , take the cash out and use it towards a company that answers their phone and doesn't charge 90.00 dollars for a 20.00 drip pan.

So bad, First American and their 2 vendors obviously are in collusion. Landmark HW assigned PipeDoctor 247 for my garbage disposal not working.

Within 5 minutes of "diagnosing" the issue, the technician claimed that it was missing a piece and this was not normal wear and tear and reported that to Landmark knowing full and well that they would not cover "missing pieces" claim. I requested photos proving any missing pieces.

None were provided. There are no missing pieces.

The unit is over 25 years old and has stopped working. PipeDoctor 247 is DISHONEST and is just collecting the service fee and fleecing the Home Warranty company as well as the home owners.

Stay away. We have a hot water heater problem.

It is a electric model. They were dispatched by "Home Warranty of America".

The person showed up, saw that the circuit breaker was tripped. Reset the circuit breaker and left.

Didn't wait long enough to see if they problem was fixed. Tried to blame it on sediment and wanted up sell to a flashing maintenance service.

We tried to call them back to fix it. Never returned our call.

The warranty company was unhelpful as well. Stay clear of both.

Buyer beware of this company. It appears to me that they lack the ability to fix the problem, or don't care to do so.

I would not even give a star, though required to do so. They were initially scheduled thru AIG, which is my home warranty company, scheduled on 01/17/22.

Their service provider, Josh Beck responded this morning. He apparently wasn't in a good mood and was even worse when I asked that he park on the opposite side of the driveway as my granddaughter was about to leave and his vehicle blocked her vehicle.

He entered the house without any tools, at which time I told him that the hot water line and or kitchen faucet was weaking. He turned on the water line under the stink, then looked, felt and then had me sign the work order, claiming that there was nothing wrong.

I told him what had occurred and what lead up to our request for a repair. He told me that the faucet was manufactured by Moen, and it was guaranteed for life.

He went on to say that if I wanted to, I could call Moen and request replacement parts and fix it myself, and then left. I left the water line open for five or so minutes and while doing so observed water omitting from the bottom portion of the faucet, exactly where I had told him it was leaking.

I called the company's phone number within 10 or so minutes and made them aware that the problem had not been properly addressed, hoping that the have the technician return. They initially didn't answer or respond to a voice mail message, or a text message sent to another of their numbers.

They eventually responded after a subsequent call was made, asking that I provide them a video of what was occurring. I complied to their request and sent a photograph and three videos, showing the water omitting from the faucet, water which was running down into and filling the sink.

They responded about an hour later after having sent my videos to "management". Someone in management later responded, saying that I should recontact AIG and have them reschedule their company so they can reassess the problem.

I have since taken the time to read other reviews and have determined that this company has a POOR rating. the plumber sdid an outstanding job fixing the tub and was super fast and courteous, definitely would recommend Another bad review for this company sent to me by Landmark Home Warranty.

They came out to fix a water heater leak and said my unit needs to be replaced. Well the plumber left my water heater off and I'm not sure what they did but we can't restart the pilot light.

He also didn't tell us he had turned the unit off and left it that way. We can't figure out how to restart it.

So now, I've got a newborn and family here who quarantined to spend thanksgiving with us and we've got no hot water for people to shower, run the dishwasher, etc. And due to covid, it's not exactly easy to go run to a neighbor to shower.

Now that I've read these horrible reviews, I'm really nervous about having this company do the water heater replacement as well. Very disappointed in this company already and hope the rest of my repair is more successful but based on the reviews I'm seeing here, I'm not feeling great.

Will update after the replacement is complete. Beverly was lovely to work with and diagnosed my issue quickly.

Saved me from a lot of worry. My home warranty initially sent a plumber here to clear a drain.

He said my lines needed to be hydro jetted(false) at which point they sent pipe doctor 24/7. After about 4 minutes of trying to get his snake through the drain to no avail the technician said there was a blockage and I needed to install a 375-dollar clean out which was not covered by the home warranty.

When I asked if this was a guaranteed fix ,they said no. Fortunately the home warranty allowed me to get another plumber that quickly diagnosed a clog further down the line, snaked the drain and it is now perfect.

Easy fix. I can only imagine the poor people who fall for these tactics and continually pay exorbitant fees to crooked technicians for unnecessary work.

Just imagine what would happen after the clean out didn't work. Replumb the entire house? Called way earlier than the appointment and never showed up.

Tried to call their office and cell 5 times. Now we have to book someone new after waiting for 2 days for this appointment.

All the other one-star reviews seem on point, stay away. After reading the reviews here, I must say our experience was quite consistent, although slightly different.

Recently purchased a house, paid for a slightly more expensive home warranty company, on the walk through post purchasing the house we find a leak in an attic hot water heater, which is dripping through a ceiling into floor below. Proceed to get a plumber out asap to shut off the leak, tells me the hot water heater has to be replaced, puts in a bypass to prevent more leaking and I pay him and leave.

THEN we file the claim with the warranty company, they send out the PipeDoctor, pay the $75 cash. Plumber verbally acknowledges the same problem the other plumber did, indicating it needs to be replaced, but since the valve has been bypassed to prevent future leaking, states he cannot formally diagnose the problem to allow the claim to continue with the warranty company....I should also note that his paperwork didn't indicate the need to replace it and the faulty valve....so as far as the home warranty company is concerned, there is nothing they can do...this is the "process".

THEN tells us that in order to undo the bypass (ie turn the leak BACK on), we need to pay them $685 to complete this repair BEFORE They could diagnose the problem (again, already visually confirmed by the plumber what the other, original plumber diagnosed), I should mention that the other plumber who came late on a Saturday night and did another repair job for us charged $450 total to bypass the faulty valve. Bottom line, PipeDoctor is brazenly engaging in bait and switch tactics on unsuspecting clients that are under duress dealing with a home maintenance issue, self-dealing expensive and unnecessary maintenance and services, on behalf of a warranty company whose ENTIRE business model is to make people give up on filing claims by making their process and the companies that do work for them as painful and drawn out as possible.

In general, stay as far away from all service companies that do work for warranty companies as possible, but I have to give a gold star to The Pipe Doctor for taking it to the next level. I am very disappointed in Pipe Doctor 247.

They were sent to my home on 9/2/2020 to look at my faulty water heater. We have been relighting the pilot light several times a day for the last few weeks.

Since we had the pilot light lit when the technician arrived, he said that he could not do anything for us. He recommended to add more ventilation for the water heater closet.

He asked us to cut a hole in the door and add vents to the closet door. He said this would solve the problem, but if it doesn't, he would need to come back and check a few other things.

I asked him to check the unit anyway and see if there were any other findings before he left. He said that he did, but we added the ventilation like he recommended and the unit turned off again.

At this point, we were not able to relight the unit. I called them back on 9/4/2020.

I did not receive any response from them at all. I called their phone number (833)747-3377 again on 9/8/2020; the agent on the phone said that she would touch base with the technician and have them call me right away.

I called back later that afternoon after not hearing anything and no one answered. I called again on 9/9/2020 and again she told me that she would call the technician ASAP and get back to me within the hour.

I never heard from them. I continued to leave messages for them on 9/9/2020 and two on 9/10/2020 with no response.

They requested cash upon the service call, but I usually pay through my warranty company. I am glad I do because based on the other reviews, it seems like they cannot be trusted.

I plan on posting this review with several places including my home warranty company and the better business bureau. I would not recommend Pipe Doctor 247.

I waited 2 weeks for scheduled time. The tech showed up and gave every impression he didn't want to be here.

After discussing my issues, he said it would be a large retro fit. I asked him to at least look at the issue and he begrudgingly went upstairs.

As we got to the room with the issue he didn't even go inside. Instead he said he knew exactly what it would take to fix and handed me a $2500 estimate.

Very disappointed to say the least. Person who came to our house was SO rude! Acted like he had better things to do than his job.

Was short with my husband and me and he kept ignoring our questions so we had to ask him multiple times. Will not be using this company EVER again.

Adjust your attitude guys! - Never use this company. - No minus star? The worst experience.

- I enrolled Yelp to share my warning. Just took my money and did not share why home warranty does not cover.

At least, the reason why it is not covered should be shared in reasonable time before we are waiting for a few hours. In addition, that guy did not wear masks which is not acceptable during pandemic.'''.Read less

Review and analyze now for company Handyman Services San Marcos and provide the analysis in the discussed format for the following reviews: '''Joel doesn't warranty work after 3 months. Was told it would be warrantied for one year.

The repair from July failed and he claims the water meter shifted on its own. Somehow the one right next to it is ok.

Overcharged from the beginning. Was told here is an hourly rate and what I was billed for way more hours than he was actually on site.

I wasn't there at the time, but he also didn't know the tile setter that was at the house is a friend of mine and mentioned the original repair did not take as many hours as he billed me. Don't trust and beware.

Lots of leaking video as well, just can't post. UPDATE* Had someone come out and fix the problem.

They charged me $135 and also mentioned the way he fixed it originally was part of the issue. Like I mentioned above Joel over billed me for the same work charging $525.

I personally do not trust him. Joel did a job for us at our house in San Marcos.

He built some nice shelves for an empty spot in our living room. It took a while but he did finish and we were happy with the job.

Then we hired him to replace our double door front entry doors. It was a custom job and we gave him a $7000 deposit.

That was back in May or June of this year. Since then we have not seen him.

He deposited the check and then all we got for the money was excuse after excuse. He would say he was going to show up but he never did.

He has shown no progress on the door, reads our texts but doesn't respond. On Monday, my wife and I are going to hire a lawyer and sue him.

Do not hire Joel, do not give him money. He is a scam artist, not a proper contractor.

We had used Joel in the past and called him for a job that he quoted $12,000 to do, he asked to be paid up front and then did not finish the job. Unfortunately, I didn't get a bid in writing so we are out over $6,000 and he will not return the money or provide the materials that were part of the cost.

It's a shame because we had used him in the past and he was better then. There is no excuse for this.

I hired Joel Dellinger to replace the carpet upstairs in my home with laminate. I paid him $2,000 up front and was to pay the balance of 1800 when he finished the job.

He started the work and never finished the project. He would call and state he would be here the next day at 9:30, that "next day" never did arrive.

I had to hire a separate contractor to finish the job Joel never finished. Don't ever hire this liar.

I highly recommend this service. I needed a plumbing job done and he was able to work med in the same day.

He was timely, efficient, very nice, and did the job very well. It was nice to have someone show up on time and not make excuses for why he couldn't do the job.

Will definitely call again I had Joel change fascia boards and corner boards around my house. First of all, he was suppose to use hardy board for the fascia boards.

He did not. Then on top of that, he didn't complete the job.

Which I'm glad he didn't. The 2/3 of the work that was completed was horrible! I have taken pictures of the so-called finished work, and using it as evidence in small claims court.

Everything that has been done will have to be repaired all over again. I made the mistake of hiring Joel Dellinger,Sr.

aka Handyman Services of San Marcos to remodel my back patio. His contract specified that material costs over $1000 must be paid up front.

We had a contract, so I thought I was safe by giving him the money for materials. What a mistake!! He started the project and then abandoned the project.

At that point, he only purchased a few of the least expensive materials. He did not respond to any requests to refund the amount that he had not spent on materials.

I ended up requesting an arbitration hearing (at my expense) as stated in the contract he provided. Joel did not choose to participate.

After the arbitrator ruled in my favor, he still didn't refund the money. The next step was taking him to small claims court.

He did show up for the trial this time. The judge ruled in my favor again for the original refund that I requested plus all legal fees accrued for a total of $3435.56.

Again, I am still waiting for my money that Joel has refused to pay!! Do not hire this guy. He hooked up a kitchen sink and the first time I turned it on it leaked.

This was Right after he left. And the dishwasher is not getting any water.

I called several times and he never returned my call. People like this should be against the LAW!!!! BUYER BEWARE I called Joel to do work at my property, and asked him for information relating to rate, schedule, etc.

I also emailed him a small punchlist of repairs. Most important, because of the forecast for rain, was to replace some shingles on my rental property.

Joel agreed to the work, and said he would come to my property and put two men to work at a rate of $70.00/hour. He said he was busy, but scheduled me out about 10 days.

He promised to be at my property on that Tuesday morning between 8:30 and 9:00 AM. Tuesday morning I got up, secured the dogs and the livestock, and waited for Joel.

After a couple hours waiting, I called to find out if he's coming. Joel said his alternator went out, but he would let me know.

I waited all day, and nothing. Next morning at 8:10 he called, said he is on his way.

I secured the animals again, and waited. He showed up at 10:30 with two men.

I told him I was leaving out of town in the morning, be gone for a week, and don't start anything he can't finish today. Heavy rains were coming, and I don't want materials sitting out in the elements.

Joel left to buy materials, took one worker with him? and left one worker on-site. Joel and the second worker came back - three hours later - dropped off about $400.00 worth of materials and left for the day.

He said that it was too hot to replace the shingles, but he would replace them in the morning - never happened. Then, at 3:30, after 5 hours of work, the ONE worker packs up his tools, and hands me a bill for $1400.00 ($726.00 materials).

I thought that was nuts - let's see the materials receipt. Materials were marked up by over $100.00, and he charged a $75.00 "service charge" on top of that.

He charged me 7 hours of labor despite only 5 hours of work. He charged $50.00/hr for one man, instead of $70.00/hr for two.

Instead of giving his man (nice guy, good worker) the $35.00/hr split, I gave him a check for 5 hours @ $50.00/hr for $250.00. I told his man to please take the materials with him.

Since we were leaving at 4:30AM the next morning, I told him we would work out the (significant) differences upon our return. Our main concern (replace the shingles) was never completed and was rained on, the jobsite is half demo'd now, and the demo'd materials remain on our property.

While we were gone, we got a call from a process server. Yes, Joel is suing us.

Joel came to my home to do some electrical diagnosing and did an outstanding job! He was very knowledgeable, made the repair, and marked the outlet wires so that an appliance technician can come and install my new oven. Joel's price was exceptional for all the work he did and he walked through my home with me to discuss other projects I want done.

I highly recommend him.'''.Read less

Review and analyze now for company L&M Plumbing and Remodeling and provide the analysis in the discussed format for the following reviews: '''I haven't used L&M plumbing but I saw this truck pull up to me a few nights ago in a Whataburger parking lot. I have posted a photo.

Not only did the lady driver park across two spots, she also parked over a disabled bay. There were no disability signs on the vehicle.

She wasn't there for a quick visit either. She was in there for about 30 minutes.

We have a vintage stove we needed repaired and someone suggested we called L&M. We did, explained we needed someone to repair our vintage gas stove and asked if that was something they could do.

Absolutely was the response, so we scheduled a service call. After the guy they sent checked the gas lines to the stove, he said he was a plumber who knew nothing about stoves (even how to light a pilot) and we had to pay $150 for the service call.

We called L&M and were told basically too bad for you, give us our money - oh and make the check out to Lucy Moreno personally (not the business). Since the plumber had to stay until he got paid and he was stuck in the middle, we paid him the money.

AVOID. AVOID.

AVOID. After dealing with Lucy Moreno and her business I think I have a pretty good idea of what it is like to go through a terrible divorce: I trusted the wrong person who repeatedly broke their promises to me and ultimately I spent a lot of money and needed legal counsel to make an awful person leave my life while praying they don't destroy my house in the process.

I contracted with this business to remodel my kitchen. In the beginning the initial project manager (Tom Estes) warned me that I would have to "get tough" with Lucy and basically kiss her butt if I was going to get her to perform all the stuff she promised to do.

That was insane to me, I was baffled that her own sub was undermining his boss, and I shouldn't have to "get tough" with anyone who I was paying to provide services they enthusiastically agreed to do. Tom also said that the comment Lucy hears most often from her clients is "You lied to me!" Lucy assured me that there would be no cost overruns, they wouldn't do anything we didn't agree to do in writing, I'd be happy with their quality work, etc.

It turns out this business wrote the book on dirty contractor tricks. Every other day I was getting messages that work was cancelled and they'd have to start up another day.

My favorite excuse was that when work couldn't start on a Monday for whatever reason, she claimed that it was "easier to work a full five day week then to get started mid-week and only work a couple of days in a row" so progress was pushed off until the following Monday. Sure, her crew totally isn't sitting around not making any money on another smaller project she didn't want to turn down in favor of my project because working a 3 or 4 day week is "so complicated." Even though our contract was fixed-price Lucy constantly hit me up for the cost of items she either "forgot to include" in the price or she didn't want to pay for.

Seemed like it was always a pushy, high-pressure sell to get me to agree to something "now now now, the guy is here he can do it or he'll have to come back later" type of thing. I always said no, and when I'd ask her why she doesn't think the contract means she has to cover it she'd throw up her hands and say "hey, I won't fight you on this one." I didn't want to fight either, I just wanted my contractor to do what they said they would do! When I found substandard work in progress and complained I was told to relax and stop bringing these things to her attention because they're not finished and there's nothing to worry about.

When I called her attention to inferior work upon completion I was blamed for not catching the poor quality work in progress and directing the sub to fix it (which under agreement I could not even do, the homeowner cannot direct subs). Everything was "blame the homeowner," including the fact that I was trying to turn an old carport into a kitchen, something that was abundantly clear to this business when they bid on the project.

The previous reviewer totally nailed it: Lucy is a bully, and with a volatile combination of arrogance and stubbornness to the point of being surreal. While standing in my kitchen as her subs ripped up parts of my new wood floor to redo it for the second time (and only after bitter complaining on my part) she refused to acknowledge that there had been any problems on my job and that "we do quality work, we get nothing but compliments." Say what?!? I had to hear "that's the best that can be done" until I argued, and argued, and argued, and argued to get things fixed.

The project suffered from lack of oversight and management, with Lucy and much of her subs apparently incapable of applying logic or common sense to the work. I spent more than one evening surveying what was supposed to be my fabulous new kitchen completely in tears trying to comprehend the insane mind that could think this kind of work was acceptable.

I must admit that a couple of her subs were honest, hardworking guys who obviously cared more about quality and customer service than Lucy did. When the project failed to pass the electrical inspection Lucy doubled-down and refused to do any more work until I gave her the final payment, which clearly is not due by contract until all the work is done and the liabilities are cleared.

Lucy literally stated she did not care about the terms of our contract, she just wanted to be paid (greatest email ever, got it in writing, thank you!). Never mind the fact that it didn't pass the city inspection or that a sub (who had been fired early in the project before demo even started) had attempted to file an invalid lien on my property.

She makes up the rules as she goes along and I don't think she ever even actually read the contract that we signed. Her work ethic reminds me of a drug-addict: lie and do whatever it takes to get the money and always deny any problems exist.

avoid l&m at all costs and tell everyone to do the same. i can say, without a doubt, that was one of the most horrible experiences of my life.

never in my life have i worked with a team so completely unprofessional, no consideration for the customer, constantly shifting blame to the customer and the worst work ethic (or lack thereof rather) ever. * lucy lies #1 and 2: work would take 2-3 weeks and that her workers would be sensitive to the fact that someone was living in the house while work was being done.

* lucy lie #3: saying "i don't get the final check until you are satisfied" twice to which we nodded and replied, "okay." * lucy lie #4: she listed the projects spread out over 3 phases showing work to be completed in 2 weeks (we BOTH have this written out). * painting needed to be completed BEFORE carpet was put in, so the carpet installation had to be pushed back due to painting taking longer than expected.

* the day of carpet installation was a state holiday, so we were home. the painters arrived at 9am to finish up painting before carpet installer arrived at 10am.

we pointed out all area of concern re: paint. they agreed that work needed to be done and seem to be rushing to complete it before carpet installation.

* although carpet was installed, we continued to see areas of concern re: the painting. * on a DAILY basis, we marked areas of concern with blue painter's tape per lucy's instruction.

this continued until the beginning of week 3 at which time lucy asked us to stop placing tape on the walls because it was taking off the paint. i then texted her photos of the areas of concern instead.

that day, our blue painter's tape disappeared. * areas of concern continued to be ignored, so i chose to work from home to PHYSICALLY point out areas of concern.

* lucy lie #5: she said the painters said they had been working at our house every day. i told her i worked from home 2 days and they in fact had not worked at all one of those days.

her reply was, "oh." * horrible work ethic example: i'd estimate around 40-50% of the painter's time was spent on the phone; working 2.5 hours was considered a "full day;" the painter sent his WIFE and DAUGHTER to finish other painting tasks. * i have photos of an exacto blade on the kitchen table; fast food cups left around the house; nails all over the floor of the garage (which we have to enter multiple times daily since it's been serving as our storage area and we've had to live out of boxes this entire time while they work); photos showing work areas ignore time and time again; the instance in which they placed 50-60 pounds of wooden and metal bunk bed parts against 2 pieces of art worth over $200,00 (this was another horrible story).

* in our countless walk-throughs, lucy never took notes. her replies would be verbal affirmations of "uh huh.

okay. yes.

right." etc. * lucy lie #6: when it came to painting the doors, the painters only painted the outside panel of the door; not the inside.

i confirmed with lucy that they were in fact supposed to paint both sides of every door. she confirmed "yes" stating she'd let them know.

when i asked the painter if lucy had told them they were to paint both sides of the doors, they replied "no. we were just supposed to paint the outside." for confirmation i asked again.

the painter replied that lucy had not told him to paint both sides. i told him what lucy had told us, to which he replied "okay." * after the first day of painting, i witnessed the painter's son place the shower curtain rod back on the wall that had been primed that day.

i assumed there was some painting-professional reason for this and i didn't not question it as it's not my area of expertise. the next day, i saw that the curtain rod remained on the wall and they painted around it.

i then removed the rod so that they could paint the entire area. * lucy lie #7: she said they would remove switch plates and tape over hinges before painting.

switch plates were not removed, but instead, being painted on around the edges. i then decided to remove the switch plates.

* lucy lie #8: she said window treatment hardware would be removed from the walls before painting began. i saw they were not removed before painting began, so we removed them from the entire house * at one point they filled our trash and recycle bins completely leaving no room for us to dispose of our trash and recyclables.

My husband & I are extremely satisfied with our new kitchen and we owe it all to Lucy and her fabulous team. At the beginning of this dreadful process (I say this because no one enjoys the thought of not having a kitchen for about a month or so), we went through our fair share of consulting's with local contractors.

Our dilemma sunk in when we realized that most of them lacked the ability to build a relationship with the client; instead, they just saw us as dollar signs. Lucy did this on her first visit out.

Her knowledge and attitude proved confidence, but it was her thorough walk through without keeping an eye on her watch that gave us comfort and ease. She was always checking in with us regarding the process and made sure to touch base with us first when decisions needed to be made.

We are now enjoying every aspect of our new entertaining kitchen and we'll be seeing Lucy next month. :-D For starters, "Doing one job at a time" like their website claims, is absolute crap.

I lost count of how many times Lucy & Tom (master plumber & proj mgr) actually told us they had too many jobs to keep up with & were so busy; "I really need to get over to this one in Westlake Hills, so yours HAS to be finished tomorrow" even though there were SO MANY problems left unaddressed! We chose L&M based on the reviews & photos on their site & regret it. To be told straight to her face that "this is not a job we want to take photos of for our website" by Lucy herself blew my roommate away & proved their true work ethic.

She wasn't talking about design, colors, etc. the work is so poor & shoddy she didn't want to take credit for it! Fortunately, I work in Facilities & have had many opportunities to share the experience with other coworkers & industry professionals and refer them elsewhere.

I will be the first to say my roommate's house has a lot of problems, its run down, but this bathroom was remodeled by people who didn't care about their workmanship & its abundantly clear in the photos taken the day Tom left after arguing this was as good as anyone would do. 3 times my roommate had to demand the painters come back because they did such a crappy job.

If you saw it yourself (contact me, I'll be happy to share pictures & offer better referrals), you would think my friends painted it & say, "man, yall should have hired some professionals!" On the tub, there were two different colors of caulk used. It's messy & my roommate confronted Tom about it several times-he told her it was the best they could do & "anyone who does this would have the same results." You can barely push on the shower wall but hear it cave in, stick to the hardy plank behind it & pop back up.

She pointed that out too & Tom actually told her "don't worry it's glued down real good around the edges. I'm not takin' it off now!" Seriously?! I will give credit that they came up w/some solutions to the walls being uneven around the vanity & chose good quality parts, but the actual work they did is just embarrassing.

We feel like we were ripped off in the worst way & taken advantage of since we did complain repeatedly, send photos of our concerns to Lucy & were basically bullied into backing down because they were just too busy to deal with our small project! When Lucy came & did the initial quote my roommate told her she didn't want it painted or tiled and that money was an issue. Lucy pushed & insisted on including the costs in the quote anyway-we asked for a breakdown & couldn't get one; Lucy guaranteed we'd be happier having them do it.

We both really wish we'd not backed down to her bullying & done it ourselves! Tom again said after the 3rd time the painters came back that "nobody would cut a line straighter than this!" There's paint on shower walls (he says, "well, just scrape it off" Um, I'm sorry, I shouldn't have to scrape it off!), paint running over the line where the tile meets the wall, door frame/ceiling look horrendous. But L&M will no doubt be quick to tell you they use contractors for that & can't control them...Lucy had to come out herself to fix some plumbing issues because they were so busy ("doing one job at a time" HA!) that she couldn't get her go-to guy to come do it for her.

He had to come anyway the next day. Nobody who visits sees that work though, they see the tacky paint lines, the messy caked on caulk that's different colors, the gaping openings where the side panels of the shower should meet.

You can't convince me water's not getting in there like Tom claimed. There are huge gaps where two of the walls meet that weren't caulked at all, much less in different colors! L&M overcharges for the quality, doesn't care about their actual customers wants/requests & steamrollers you into paying for what L&M will get the most money for, adding on extra things you specifically said you didn't want while talking down to you like you're a complete moron until you give in & agree stupidly thinking that, as professionals, they must know best.

They rush through jobs without taking care of the things that are most noticeable cosmetically.My roommate actually asked Tom point blank: "Tom! If this were in your home, would you leave it like this?" he sheepishly said, "Well, no I wouldn't" so she said, "ok, then don't expect me to accept it in mine!" She complained & let him know she was not happy, she'd already emailed Lucy several times about concerns, including photos (we still have the emails too) & everytime it was just pushed off. They made her feel so inferior that it just became easier to get them out!Having the messes & carelessness fixed doesn't even matter anymore but we are both making absolutely sure to share this with everyone we meet & let them know this is not the place they want to take their business to.

I'm glad I've had the opportunity to keep at least 4 people from taking business here simply by showing them the photos.'''.Read less