O & M Plumbing Services

The reviews collectively portray O & M Plumbing Services as a top-tier plumbing business in Austin, with significant strengths that contribute to a positive customer experience. Here are the key findings:Responsiveness and Timeliness: Many customers noted quick responses to their inquiries and efficient scheduling. They appreciated the same-day service, highlighting the importance of timely help, ... Read more

The reviews collectively portray O & M Plumbing Services as a top-tier plumbing business in Austin, with significant strengths that contribute to a positive customer experience. Here are the key findings:Responsiveness and Timeliness: Many customers noted quick responses to their inquiries and efficient scheduling. They appreciated the same-day service, highlighting the importance of timely help, especially in emergencies.Professionalism and Knowledge: Numerous reviews commend the professionalism of the technicians, often citing their courteous demeanor and thorough knowledge. Customers felt that technicians took the time to explain the issues in detail, offering insights into the problems and the necessary fixes.Quality of Work: Many customers satisfied with the work performed described it as thorough and of high quality. Several mentioned that the repairs addressed the issues effectively and prevented issues from recurring, emphasizing the reliability of O & M Plumbing.Fair Pricing and Honesty: Customers frequently remarked on the company's fair pricing compared to competitors. Positive reviews noted that O & M Plumbing avoided upselling unnecessary services, which built a sense of trust with clients. Although some reviews pointed out high prices for smaller jobs, the overall sentiment is that the value received often exceeded expectations.Customer-Centric Approach: The emphasis on customer service comes through in numerous reviews, with many customers noting that the owner and technicians made efforts to ensure satisfaction, providing personalized service and flexibility in addressing concerns.Some Isolation of Negative Experiences: While the overall sentiment is overwhelmingly positive, there are mentions of dissatisfied customers regarding specific incidents, primarily related to perceived mistakes or poor communication. However, these accounts are minor compared to the volume of positive feedback and don Read less