Lewis Plumbing

Communication Issues: A recurring theme across the reviews is the company's poor communication. Numerous customers expressed frustration over unreturned calls and texts, citing multiple attempts to get in touch without success. It was common for customers to be left waiting for callbacks that never came, contributing to a perception of unreliability.Missed Appointments: Many reviewers reported inc... Read more

Communication Issues: A recurring theme across the reviews is the company's poor communication. Numerous customers expressed frustration over unreturned calls and texts, citing multiple attempts to get in touch without success. It was common for customers to be left waiting for callbacks that never came, contributing to a perception of unreliability.Missed Appointments: Many reviewers reported incidents where scheduled appointments were either missed entirely or rescheduled multiple times. This consistent failure to adhere to promised timelines added to customer frustrations and eroded trust in the business.Mixed Quality of Service: While some customers experienced competent and prompt service, particularly from technician Jason, others faced significant setbacks due to incomplete repairs or poorly managed installations. Instances of malfunctioning repairs that led to further issues were noted, suggesting inconsistency in the quality and thoroughness of work performed.Technician Reliability: Varied experiences with different technicians were highlighted. Jason, in particular, received positive remarks for his problem-solving skills and customer-oriented approach, demonstrating that there are capable individuals within the service, even if the overall management leaves something to be desired. In contrast, others criticized the owner for a lack of involvement and for delegating tasks poorly.Service Failures Leading to Increased Costs: Several customers reported that the company's failures resulted in them incurring extra costs associated with hiring other contractors or repairing damages caused by poor workmanship. This not only reflects poorly on Lewis Plumbing but also contributes to a lack of confidence in their services.Overall Dissatisfaction: The majority of reviews conveyed a sense of disillusionment with the service provided by Lewis Plumbing, with many customers explicitly advising others against using the company as a contractor through their home warranty services. This highlights a significant gap between expectations and reality. In conclusion, while there are instances of positive service from certain individuals, the overwhelming sentiment conveyed by the reviews is one of dissatisfaction rooted in poor communication and service reliability. This suggests that potential customers should approach Lewis Plumbing with caution, particularly if referred through a warranty service. Read less