Fixed Maintenance and Repair

The reviews about Fixed Maintenance and Repair provide a nuanced perspective on the company's service delivery. Key positive comments highlighted individual technicians who provided effective and professional service, with experiences that left customers feeling pleased and valued. For example, Shawn's troubleshooting and Tony's persistent assistance with a thermostat garnered notable praise. Cust... Read more

The reviews about Fixed Maintenance and Repair provide a nuanced perspective on the company's service delivery. Key positive comments highlighted individual technicians who provided effective and professional service, with experiences that left customers feeling pleased and valued. For example, Shawn's troubleshooting and Tony's persistent assistance with a thermostat garnered notable praise. Customers appreciated the professionalism and courtesy shown during repairs when technicians like Daniel worked quickly and respectfully in their homes. Conversely, many customers expressed severe dissatisfaction with the company's overall management and customer service abilities. Frequent issues included vague and misleading communication concerning quotes and service costs, leading to expensive and unexpected bills. Customers felt that their concerns regarding service quality were often dismissed or inadequately addressed, particularly when their issues remained unresolved for extended periods. Problems persisted with repairs, such as issues concerning heating units and appliances left in non-operational states for weeks, generating considerable frustration. Moreover, the staff handling office inquiries came under fire for their rudeness and unwillingness to provide adequate resolutions for problems, significantly harming the customer experience. Several users remarked on the disconnect between field technicians and the company Read less