Diamond Irrigation & Backflow

Diamond Irrigation demonstrates strong performance across all dimensions, with particular strengths in professionalism, experience, and pricing. George and his team consistently receive praise for responsiveness, punctuality, knowledgeable service, and fair pricing. However, one detailed 2-star review from May 2021 reveals a significant project completion issue: a control box was installed in an u... Read more

Diamond Irrigation demonstrates strong performance across all dimensions, with particular strengths in professionalism, experience, and pricing. George and his team consistently receive praise for responsiveness, punctuality, knowledgeable service, and fair pricing. However, one detailed 2-star review from May 2021 reveals a significant project completion issue: a control box was installed in an undesirable location, the team lead initially refused to relocate it, George failed to follow up after job completion, and the correction required additional payment despite being a warranty matter. This single negative review substantially impacts the project completion score, as it documents a failure in initial placement, poor follow-through, and customer service recovery. The remaining 24 reviews are uniformly positive (all 5-star), which raises some concern about potential review bias, though the negative review's specificity and detail lend credibility to the overall dataset. Read less