Christianson Air Conditioning & Plumbing

The recent reviews suggest a significant divide in customer satisfaction with Christianson Air Conditioning & Plumbing. Here's a breakdown of the sentiments expressed:Positive Experiences: A number of customers had exceptional experiences, particularly praising the professionalism and efficiency of technicians like Jose, Pete, and Garth. Their ability to diagnose issues quickly and offer practical... Read more

The recent reviews suggest a significant divide in customer satisfaction with Christianson Air Conditioning & Plumbing. Here's a breakdown of the sentiments expressed:Positive Experiences: A number of customers had exceptional experiences, particularly praising the professionalism and efficiency of technicians like Jose, Pete, and Garth. Their ability to diagnose issues quickly and offer practical maintenance tips was appreciated. Positive sentiments often came from customers dealing with urgent repair situations where quick and effective service was rendered. One reviewer even stated that the company has been their go-to for years, indicating a level of trust and reliability.Negative Experiences: In contrast, several reviews pointed to severe dissatisfaction, especially regarding customer service and follow-up issues. Customers reported long waits for service, poor communication, and rudeness from staff, particularly when trying to resolve issues relating to warranties or scheduling. Compounding this, some reviews indicated feelings of being overcharged for straightforward services and dissatisfaction with the quality of work during initial installations, which led to ongoing issues.Common Issues: Frustration with inadequate responses to warranty-related problems was a recurring theme. Customers mentioned having to escalate their concerns through builders or warranty providers due to the company's lack of urgency or willingness to re-address faulty installations. Others highlighted the difficulty in getting timely follow-ups or updates following service appointments.Overall Reliability Concerns: There is a noticeable concern about the company Read less