B B Lewis Plumbing

BB Lewis Plumbing has received a significant amount of criticism primarily related to their service delivery and communication practices. A recurring theme in the reviews is the unprofessional conduct of technicians, particularly Jason, who is often mentioned by name. Customers report instances of rude and confrontational interactions, leading to a decline in trust and increasing frustration over ... Read more

BB Lewis Plumbing has received a significant amount of criticism primarily related to their service delivery and communication practices. A recurring theme in the reviews is the unprofessional conduct of technicians, particularly Jason, who is often mentioned by name. Customers report instances of rude and confrontational interactions, leading to a decline in trust and increasing frustration over time. Many reviewers detail their experiences with missed appointments and lack of follow-up communication. A number of customers describe situations where all attempts to contact BB Lewis Plumbing, whether through phone calls or texts, went unanswered. This has resulted in feelings of helplessness among clients, as they are left without the necessary plumbing services for extended periods. Technical competence appears to be another area of concern, with some customers reporting incomplete repairs and poor workmanship. Complaints about technicians leaving jobs half-finished or making problems worse than they were originally described are prevalent. Specific issues involving plumbing repairs, such as failure to properly fix leaks, cutting holes in ceilings without proper follow-up, and submitting inaccurate reports to AHS, add to the dissatisfaction felt by the clients. Conversely, there are a few positive experiences shared by customers who received prompt and effective service from BB Lewis Plumbing, but these reviews are significantly outnumbered. The few positive reviews indicate that when service is rendered properly, technicians can be friendly and competent, suggesting that inconsistencies in service level are an area for potential improvement. Overall, BB Lewis Plumbing struggles with maintaining reliability and communication, resulting in a tarnished reputation among customers, particularly those reliant on home warranty services like AHS. As it stands, the combination of systemic issues in service delivery, questionable business practices, and inadequate customer support leads to strong discouragement for prospective clients to engage with this company. Read less