1st Home & Commercial Services

Across the reviews collected, distinct themes emerge that outline the customer sentiment towards 1st Home & Commercial Services:Positive Experiences: - A segment of customers reported efficient service, with experts like Chris and Dominic receiving specific accolades for their technical knowledge and thorough communications. Their willingness to explain processes and help customers understand ... Read more

Across the reviews collected, distinct themes emerge that outline the customer sentiment towards 1st Home & Commercial Services:Positive Experiences: - A segment of customers reported efficient service, with experts like Chris and Dominic receiving specific accolades for their technical knowledge and thorough communications. Their willingness to explain processes and help customers understand potential issues fostered a positive perception of the company. - Certain reviews highlighted quick response times for emergency services, which customers found reassuring and beneficial during critical situations.Negative Experiences: - A recurring grievance involves unexpectedly high charges for services. Many customers noted a disconnect between initial quotes provided over the phone and the final bills presented after service completion, leading to feelings of being overcharged or misled. This included charges for diagnostics that did not seem to connect to effective service outcomes. - There were multiple complaints about technicians not thoroughly diagnosing issues or missing critical aspects of the jobs, resulting in unnecessary follow-up visits and additional charges. This left numerous customers feeling frustrated and dissatisfied with their overall experience. - Instances of poor communication were prevalent. Reviews indicated a lack of follow-up or support from customer service, especially in cases where issues were reported post-service, leading to heightened dissatisfaction.Inconsistency in Service: - Experiences varied significantly among customers, with some praising the helpfulness of technicians and others expressing dissatisfaction with different technicians who showed up for service calls. This inconsistency indicates potential issues with staff training or service protocols.Pricing Concerns: - The company Read less