Rooters & Plumbing On Time

The reviews indicate a predominantly favorable view toward Rooters & Plumbing On Time, particularly for their responsiveness and the quality of service provided by individual technicians. Several reviewers highlighted:Professionalism and Expertise: Many reviews lauded technicians such as Harry, Steve, and Edgar for their friendly demeanor and professional expertise. Clients noted their ability to ... Read more

The reviews indicate a predominantly favorable view toward Rooters & Plumbing On Time, particularly for their responsiveness and the quality of service provided by individual technicians. Several reviewers highlighted:Professionalism and Expertise: Many reviews lauded technicians such as Harry, Steve, and Edgar for their friendly demeanor and professional expertise. Clients noted their ability to diagnose problems quickly and effectively. Specific instances included prompt arrivals, thorough evaluations of the plumbing issues, and clear explanations of the repair processes, contributing to a positive service experience.Timeliness: A recurring theme in the reviews is the company's punctuality. Multiple customers remarked on the prompt service, often stating that technicians arrived much sooner than expected, which was particularly important during emergencies.Effective Communication: Reviewers frequently mentioned good communication from both the office staff and technicians. Many customers appreciated receiving estimates upfront and how technicians explained the procedures and options without any heavy upselling.Satisfaction with Results: Many clients expressed contentment with the outcomes of the plumbing jobs, mentioning that the services not only resolved their immediate issues but also improved system performance (e.g., better water pressure, cleared blockages). However, alongside these positive sentiments were significant complaints that surfaced in several reviews:Service Inconsistency: Some long-time customers expressed disappointment with the recent decline in service quality, particularly concerning warranty issues. Reviews pointed out a perceived lack of accountability from the owner, Leo, who was critiqued for not honoring warranties and for failing to return calls regarding post-service problems.Substandard Follow-Up: A portion of the feedback highlighted issues with the follow-up services. Customers expressed frustration when plumbing issues reoccurred shortly after service, feeling that Rooters fell short of their guarantee promises.Customer Loyalty Taken for Granted: Some clients, particularly those who had used the company for years, were disillusioned by the perceived betrayal in service quality and warranty enforcement, leading to statements of not trusting the company anymore.Price Concerns: A few entries included complaints regarding unexpected price increases and dissatisfaction with quoted rates, which contradicted their earlier experiences of fair pricing. Overall, the reviews present a mixed picture of Rooters & Plumbing On Time, where excellent individual technician performances are overshadowed by growing customer dissatisfaction concerning service inconsistencies and warranty issues. Addressing these inconsistencies and improving communication around service guarantees could help restore trust and overall customer satisfaction. Read less