Benjamin Franklin Plumbing Duncanville

Benjamin Franklin Plumbing (Duncanville location) receives overwhelmingly positive feedback on professionalism, with dozens of reviewers praising individual technicians by name for punctuality, courtesy, and clear communication. Project completion scores well overall, with most jobs described as finished same-day or within the agreed timeframe, though there are notable failures including a technic... Read more

Benjamin Franklin Plumbing (Duncanville location) receives overwhelmingly positive feedback on professionalism, with dozens of reviewers praising individual technicians by name for punctuality, courtesy, and clear communication. Project completion scores well overall, with most jobs described as finished same-day or within the agreed timeframe, though there are notable failures including a technician who never called back and an appointment that was cancelled without notice. Experience scores are strong, with multiple reviewers highlighting technicians' diagnostic skill and technical knowledge across a range of plumbing tasks. However, pricing is a significant weak point: multiple negative reviews specifically call out inflated charges, hidden fees, misleading free-estimate claims, and a flat-rate structure that customers found opaque and excessive, pulling the pricing score down substantially. The WW Score reflects a contractor with genuinely skilled and courteous field staff but a recurring and documented pattern of pricing transparency problems that prospective customers should investigate carefully. Read less