Benjamin Franklin Plumbing Duncanville

Positive Feedback: - Customers frequently praise the punctuality and professionalism of the technicians. Reviews mentioned how quickly they responded to emergency situations, such as clogged toilets and burst pipes. Technicians like Jason received specific shout-outs for their thorough work and ability to rectify issues efficiently. - Many reviews reflected a sense of satisfaction surrounding th... Read more

Positive Feedback: - Customers frequently praise the punctuality and professionalism of the technicians. Reviews mentioned how quickly they responded to emergency situations, such as clogged toilets and burst pipes. Technicians like Jason received specific shout-outs for their thorough work and ability to rectify issues efficiently. - Many reviews reflected a sense of satisfaction surrounding the quality of the repairs made and the cleanliness after the job was done. Negative Feedback: - A significant concern raised by multiple reviewers is the lack of clarity in pricing. Several customers reported being charged under the pretense of receiving free estimates, only to find themselves billed for evaluations or diagnostics that they felt were misleading. - Instances of poor customer service were highlighted, particularly in communication from the office staff. Negative remarks centered on being misdirected, not receiving callbacks, or feeling dismissed when raising concerns about charges. - Some reviews expressed frustration with the perceived inflated costs compared to competitors, leading customers to feel taken advantage of, especially in desperate situations where immediate service was required. In conclusion, while Benjamin Franklin Plumbing in Duncanville has gained loyalty from a segment of customers due to their technical expertise and quick response times, there is a notable concerning trend regarding pricing practices and customer service that could dissuade potential clients from utilizing their services. Read less