Route 66

The analysis of customer feedback reveals several critical sentiments towards Route 66 Plumbing:High Pricing Concerns: A significant number of reviewers highlighted the company's exorbitant charges for service. Prices quoted were often described as outrageous compared to competitors, leading to feelings of being taken advantage of.Customer Service Complaints: Many customers reported negative exper... Read more

The analysis of customer feedback reveals several critical sentiments towards Route 66 Plumbing:High Pricing Concerns: A significant number of reviewers highlighted the company's exorbitant charges for service. Prices quoted were often described as outrageous compared to competitors, leading to feelings of being taken advantage of.Customer Service Complaints: Many customers reported negative experiences with customer service representatives, citing rudeness and a lack of support when issues arose. Instances of being ignored or placed on a "do not service" list further fueled dissatisfaction and a sense of abandonment.Quality and Guarantee Issues: Several reviews mentioned that work performed by Route 66 was either not done correctly or failed shortly after completion. Customers felt that the company did not honor their service guarantees adequately, leading to a trust deficit among clients.Communication and Transparency Deficiencies: Mixed experiences were reported regarding communication, with some customers appreciating proactive messages about appointment details, while others expressed frustration regarding a lack of transparency Read less