Pratt Plumbing

In analyzing the reviews of Pratt Plumbing, a few common themes emerge that encapsulate customer sentiment. On the positive side, several clients express keen satisfaction with the efficient resolution of their plumbing issues, highlighting quick appointments, fair pricing, and effective service that exceeded their expectations. Customers frequently mention a strong sense of trust and recommend Pr... Read more

In analyzing the reviews of Pratt Plumbing, a few common themes emerge that encapsulate customer sentiment. On the positive side, several clients express keen satisfaction with the efficient resolution of their plumbing issues, highlighting quick appointments, fair pricing, and effective service that exceeded their expectations. Customers frequently mention a strong sense of trust and recommend Pratt Plumbing as their go-to plumbing service, suggesting that first-hand experiences are overwhelmingly positive. However, this positive sentiment is contrasted by serious complaints regarding customer service and specific incidents of poor workmanship. One reviewer details a particularly rude interaction with a staff member named Andrea, which led to frustration and disappointment. This review, among others, indicates occasional lapses in the service delivery aspect, including perceived incompetence from technicians and lack of accountability for unresolved issues. Comments such as "poor customer service in follow-up" and tales of multiple visits needed to fix basic problems raise concerns about consistency and quality control within the company. Overall, while feedback generally skews positive Read less