Mr. Rooter Plumbing of Amarillo

Mr. Rooter Amarillo scores strongly on professionalism, with dozens of reviews praising courteous, prompt, and communicative technicians across many years of service. Project completion is generally solid — most jobs were finished as promised — but a handful of notable failures including abandoned diagnostics, a botched multi-week sewer replacement with collateral damage, and a callback situat... Read more

Mr. Rooter Amarillo scores strongly on professionalism, with dozens of reviews praising courteous, prompt, and communicative technicians across many years of service. Project completion is generally solid — most jobs were finished as promised — but a handful of notable failures including abandoned diagnostics, a botched multi-week sewer replacement with collateral damage, and a callback situation with poor supervisor follow-through drag the score down meaningfully. Pricing is the weakest dimension: multiple reviewers across different years explicitly called out charges as high, opaque, or inconsistent with quotes given over the phone, and at least two reviews described feeling overcharged or misled on billing. Experience scores moderately well, with many reviewers noting skilled and knowledgeable technicians, though a few incidents — including a tech unable to diagnose brand-new water heaters and a first tech missing an obvious clean-out access point — introduce doubt. The WW Score reflects a contractor with genuine strengths in customer-facing professionalism but recurring and credible concerns around pricing transparency and occasional execution failures. Read less