C & B Plumbing

The reviews credit C & B Plumbing with multiple strengths. Many customers commend owner Rick and his team for being professional, timely, and knowledgeable. Their ability to diagnose and resolve plumbing issues efficiently is frequently noted, with specific regard to emergency situations where prompt action is critical. Several users mention positive experiences while working with technicians like... Read more

The reviews credit C & B Plumbing with multiple strengths. Many customers commend owner Rick and his team for being professional, timely, and knowledgeable. Their ability to diagnose and resolve plumbing issues efficiently is frequently noted, with specific regard to emergency situations where prompt action is critical. Several users mention positive experiences while working with technicians like Mark and Juan, appreciating their courteous behavior and technical skills. However, there is a contrasting narrative stemming from several negative reviews, particularly from customers utilizing home warranties. These individuals report substantial dissatisfaction with the service provided, citing instances where technicians failed to address plumbing issues properly or showed incompetence in diagnosing problems. Complaints include technicians ignoring clear leak signs, miscommunication, and lack of accountability, leading to extensive damage and financial loss. A consensus appears in these negative reviews regarding poor follow-up communication and perceived negligence, leading some customers to threaten legal action or file complaints with regulatory bodies. Overall, the sentiment analysis indicates that while C & B Plumbing maintains a solid reputation among satisfied customers, there are critical gaps in service delivery for others. The variance in experiences may suggest inconsistency in training or operational protocols that the company might need to address to ensure a more uniformly positive experience across its customer base. Read less