Overview of Company Customer Sentiment Analysis in January
The review for Morton Services presents a highly negative sentiment, indicating significant dissatisfaction with the service provided. The reviewer expresses feelings of betrayal and frustration regarding incomplete work and poor communication, highlighting a serious breach of trust and professionalism. The detailed sentiment analysis reveals several common themes in the review. Customers seem t... Read more
The review for Morton Services presents a highly negative sentiment, indicating significant dissatisfaction with the service provided. The reviewer expresses feelings of betrayal and frustration regarding incomplete work and poor communication, highlighting a serious breach of trust and professionalism. The detailed sentiment analysis reveals several common themes in the review. Customers seem to experience substantial disappointment due to unfulfilled commitments, as the owner, Brian Morton, reportedly failed to complete the contracted work and did not respond to attempts at communication. The emotional weight of the review suggests a sense of violation, as the reviewer mentions legal action taken against Morton Services due to the grievances faced. Overall, the analysis indicates a serious lack of reliability and accountability from the company's leadership, leading to a strong recommendation against using their services. Read less