Black Plumbing Heating and Air

The reviews for Black Plumbing Heating and Air reveal significant dissatisfaction among customers, mainly revolving around several common themes. Firstly, many complaints focus on pricing. Customers frequently describe charges as excessive and not reflective of the value received. Instances of being overcharged for services, such as double-billing for labor hours or exorbitant material costs witho... Read more

The reviews for Black Plumbing Heating and Air reveal significant dissatisfaction among customers, mainly revolving around several common themes. Firstly, many complaints focus on pricing. Customers frequently describe charges as excessive and not reflective of the value received. Instances of being overcharged for services, such as double-billing for labor hours or exorbitant material costs without clear explanations, are prevalent. This dissatisfaction is compounded by a perceived lack of transparency in billing practices and communication. Communication issues also feature prominently in the reviews. Several customers mention difficulty in reaching support staff or receiving callbacks, leading to frustrations when trying to address ongoing issues. For example, a specific reviewer expressed disappointment after not receiving timely follow-up regarding a water leak, resulting in a feeling of neglect. On the tech side, opinions vary. Some customers commend technicians for their thoroughness and politeness, citing excellent service and professionalism. However, contrasting reviews highlight concerns about the experience level of technicians, suggesting that newer or less experienced staff may be handling complex issues inadequately, leading to incomplete solutions and necessitating repeat visits. Some reviews indicate that previous loyal customers have grown disenchanted, noting that the company has lost its hometown charm and reliability after being taken over by outside ownership. This reflects a potential disconnect between customer expectations based on past experiences and what they currently receive. While a few customers upgraded their ratings after receiving responsive service (such as repairing insulation issues), the overall sentiment leans heavily towards disappointment and frustration, with many stating they will seek alternative plumbing services in the future. Read less