3rd Generation Plumbing

The reviews for 3rd Generation Plumbing reveal two distinct experiences from customers that influence the overall perception of the company. The first review is overwhelmingly negative, emphasizing poor craftsmanship, including careless cutting of drywall and cabinets, improper pipe alignment, and safety concerns due to exposed electrical wiring. This customer's dissatisfaction extends to the perc... Read more

The reviews for 3rd Generation Plumbing reveal two distinct experiences from customers that influence the overall perception of the company. The first review is overwhelmingly negative, emphasizing poor craftsmanship, including careless cutting of drywall and cabinets, improper pipe alignment, and safety concerns due to exposed electrical wiring. This customer's dissatisfaction extends to the perceived overcharging and extended duration of what should have been a straightforward job. The use of phrases like "sloppiness," "left our house in shambles," and "lawsuits will be filed for damage done to home" illustrates a deep frustration and suggests significant distrust in the company's practices. Conversely, the second review presents a singularly favorable interpretation of the company's work. This customer praises the installation of a water heater performed by 3rd Generation Plumbing, noting that the job complied with local codes and passed inspection, which adds a layer of credibility to their service. Words such as "friendly crew," "good work," and "high-quality water heater" reflect an overall positive experience. This customer also appreciates competitive pricing, indicating that their financial expectations were met or exceeded. The common finding among the reviews reveals a concerning inconsistency in the service quality provided by 3rd Generation Plumbing. One customer's bad experience stands in stark contrast to another's affirmation of quality service, raising questions about the company's reliability and standards across different jobs. This significant discrepancy in customer satisfaction may suggest issues with training or quality control within the company, impacting its overall reputation. Read less