Rocky Top plumbing

The recent review for Rocky Top Plumbing reflects a generally positive sentiment, highlighting professionalism and transparency from the technician, Alex. Although the customer faced an unfortunate situation with their aging water heater, they appreciated Alex's honesty in assessing the issue and providing prompt service at a reasonable price. The overall experience seemed to foster trust and sati... Read more

The recent review for Rocky Top Plumbing reflects a generally positive sentiment, highlighting professionalism and transparency from the technician, Alex. Although the customer faced an unfortunate situation with their aging water heater, they appreciated Alex's honesty in assessing the issue and providing prompt service at a reasonable price. The overall experience seemed to foster trust and satisfaction despite the need for replacement. In the detailed sentiment analysis, the reviewer expressed a sense of disappointment regarding the leaking water heater, which was an unexpected expense and inconvenience. However, Alex's professionalism and clear communication left a positive impression, as the customer felt informed and supported throughout the process. The use of terms like "up front," "professional," and "reasonably priced" indicates that the company values customer service and maintains a reputation for reliability. The review showcases a balance of frustration due to the situation but an overall positive takeaway due to the service provided, reinforcing Rocky Top Plumbing Read less