Overview of Company Customer Sentiment Analysis in January
The reviews for T-N-T Plumbing & Electric reflect a largely negative sentiment, characterized by frustration and disappointment. Customers express dissatisfaction with the company's inability to complete projects in a timely manner and lack of communication during prolonged delays. The specific reviewer has faced significant issues regarding a sewer replacement project, including extensive yard da... Read more
The reviews for T-N-T Plumbing & Electric reflect a largely negative sentiment, characterized by frustration and disappointment. Customers express dissatisfaction with the company's inability to complete projects in a timely manner and lack of communication during prolonged delays. The specific reviewer has faced significant issues regarding a sewer replacement project, including extensive yard damage and unresponsive customer service. There is a perception that the company, despite having good initial ratings and recommendations, failed to uphold its commitments, leading to a sense of unprofessionalism and unmet expectations. Read less
Overview of Company Customer Sentiment Analysis in January
The major themes emerging from the review highlight a recurring sentiment of discontent among customers of T-N-T Plumbing & Electric. The primary concerns include:Incomplete Work: Customers have experienced unfinished projects, with particular emphasis on the visible remnants of work left behind, such as exposed pipes and damaged landscaping.Poor Communication: A significant aspect of dissatisfact... Read more
The major themes emerging from the review highlight a recurring sentiment of discontent among customers of T-N-T Plumbing & Electric. The primary concerns include:Incomplete Work: Customers have experienced unfinished projects, with particular emphasis on the visible remnants of work left behind, such as exposed pipes and damaged landscaping.Poor Communication: A significant aspect of dissatisfaction stems from the lack of responsiveness from the company. Customers who have tried to make contact regarding their projects noted that their attempts have gone unanswered, resulting in feelings of frustration.Value for Money: Customers express disappointment in the value they received for the amount spent on services. In the review given, over $1200 was paid, yet the outcome did not reflect a professional standard, leading to considerations of whether the services were worth the investment.Expectations vs. Reality: The reviewer specifically pointed out the disparity between initial expectations based on positive recommendations and the unsatisfactory reality of the service provided. This gap considerably impacted their overall perception of the company.Duration of Complaints: The extended time frame Read less