Synergy Service

The recent reviews of Synergy Service highlight both positive and negative experiences from customers in the past month. On the positive side, one customer praises the company for its integrity and commitment to customer satisfaction, noting Scott's dedication in resolving issues related to their aging HVAC unit without unnecessary upselling. This sentiment is echoed by other customers who value... Read more

The recent reviews of Synergy Service highlight both positive and negative experiences from customers in the past month. On the positive side, one customer praises the company for its integrity and commitment to customer satisfaction, noting Scott's dedication in resolving issues related to their aging HVAC unit without unnecessary upselling. This sentiment is echoed by other customers who value honest service providers and the assurance that only necessary repairs are suggested. Conversely, there is significant dissatisfaction concerning unexpected repair costs. A customer expressed frustration that a seemingly straightforward repair could lead to a bill exceeding $500 and criticized the lack of a free estimate for returning customers. Such feedback indicates a disconnect between customer expectations and the company's pricing policies, potentially leading to negative perceptions regarding value for money. Another notable concern is the challenge customers face when needing clarification on service guarantees and pricing. This may suggest a need for improved communication strategies and more transparency regarding costs and service guarantees. In summary, while Synergy Service has a reputation for trustworthy service, unresolved issues related to pricing and communication could impact customer satisfaction negatively. Addressing these concerns may enhance overall customer experiences and foster loyalty. Read less