Steve Mull Plumbing

The reviews reveal significant concerns related to customer service and operational efficiency at Steve Mull Plumbing. Several customers reported issues with appointments being missed or rescheduled without sufficient notice, leading to feelings of disrespect and disregard for their time. One reviewer specifically mentioned waiting from 8 am to 2:45 pm without any communication about a delay, illu... Read more

The reviews reveal significant concerns related to customer service and operational efficiency at Steve Mull Plumbing. Several customers reported issues with appointments being missed or rescheduled without sufficient notice, leading to feelings of disrespect and disregard for their time. One reviewer specifically mentioned waiting from 8 am to 2:45 pm without any communication about a delay, illustrating a severe lack of customer care. Pricing concerns also surfaced frequently. Multiple reviews highlighted dissatisfaction with billing practices, with claims of being overcharged for parts and labor compared to service received. Comments about additional charges not being communicated upfront contributed to a sentiment of frustration and betrayal. On a positive note, a few reviews pointed out that certain technicians provided excellent service, demonstrating professionalism and efficiency, which suggests that experiences may vary significantly depending on the individual plumber assigned to the job. Positive interactions were often overshadowed by negative customer service interactions with administrative staff, characterized as rude and dismissive. Overall, while there are customers who have had satisfactory experiences, the predominance of negative feedback indicates systemic issues within the company's customer service approach, pricing transparency, and follow-through on commitments. Many customers concluded with recommendations to avoid using Steve Mull Plumbing, showing a significant risk to the company Read less