Roscoe Brown Heating, Cooling, and Plumbing

The overall sentiment towards Roscoe Brown Heating, Cooling, and Plumbing is mixed, with a considerable number of positive experiences overshadowed by significant negative feedback. Many customers praised the professionalism, knowledge, and quick response times of their technicians, highlighting exceptional service from individuals like Darren, Mikey, and Adam. Positive comments frequently mention... Read more

The overall sentiment towards Roscoe Brown Heating, Cooling, and Plumbing is mixed, with a considerable number of positive experiences overshadowed by significant negative feedback. Many customers praised the professionalism, knowledge, and quick response times of their technicians, highlighting exceptional service from individuals like Darren, Mikey, and Adam. Positive comments frequently mention the helpfulness and politeness of the staff, as well as their willingness to explain processes and answer questions. However, numerous reviews also reflect dissatisfaction regarding communication issues, scheduling problems, billing transparency, and perceived poor management and customer service experiences. The stark contrast in customer feedback suggests that while some customers receive exemplary service, others encounter severe frustrations that deter them from future business with the company. Read less