Parthenon Plumbing Heating & Cooling

Upon reviewing the feedback from various customers of Parthenon Plumbing Heating & Cooling, several common themes emerge.Service Quality and Professionalism: A consistent positive note throughout the reviews is the professionalism and courtesy of the technicians. Many customers commend the staff's ability to explain issues clearly and their willingness to provide thorough service. Timeliness in ar... Read more

Upon reviewing the feedback from various customers of Parthenon Plumbing Heating & Cooling, several common themes emerge.Service Quality and Professionalism: A consistent positive note throughout the reviews is the professionalism and courtesy of the technicians. Many customers commend the staff's ability to explain issues clearly and their willingness to provide thorough service. Timeliness in arrivals and prompt fixes to plumbing and HVAC issues is also frequently mentioned as a strong point.Concerns Over Pricing: A significant number of reviews express dissatisfaction related to pricing, particularly regarding trip fees and perceived overcharging for services rendered. Customers felt blindsided by added charges, such as a service call fee that was not clearly communicated upfront. Some reviews suggest that prices for common services (e.g., unclogging a drain) seemed excessive compared to competitors.Transparency and Billing Issues: Several customers reported negative experiences regarding the clarity of billing practices. Instances of charges for work not performed, lack of detailed invoices upon service conclusion, and issues with effectively communicating pricing prior to starting work left customers feeling uneasy. This has led to not only frustration but also a reluctance to recommend the company to others.Mixed Customer Service Experiences: While some customers experienced satisfactory support from the company, others described instances of poor customer service, especially when addressing complaints related to overcharging or unsatisfactory service outcomes. Some reviews indicate a lack of follow-up from management on disputed charges or dissatisfaction, contributing to a sense of being unvalued as customers.Positive Recommendations and Loyalty: Despite the critiques, there are a number of customers who express loyalty to Parthenon Plumbing, indicating that they would continue to use their services due to positive past experiences. Some highlight exceptional service, quick turnaround times for emergencies, and favorable resolutions to precedent repair jobs, reinforcing their likelihood to recommend the service to others. Overall, while there is a foundation of goodwill due to the quality of service from technicians, significant issues with communication regarding pricing and billing practices appear to be the major pain points that harm the overall sentiment and could impact the company's reputation if not addressed. Read less