Mr. Rooter Plumbing of Hendersonville

Overall, the feedback from customers indicates a split experience with Mr. Rooter Plumbing of Hendersonville. On the positive side, many clients expressed gratitude for the immediate help received during plumbing emergencies, particularly praising technicians like Brian, Alex, and Blade for their thoroughness and professionalism. The efficient handling of urgent situations, such as burst pipes and... Read more

Overall, the feedback from customers indicates a split experience with Mr. Rooter Plumbing of Hendersonville. On the positive side, many clients expressed gratitude for the immediate help received during plumbing emergencies, particularly praising technicians like Brian, Alex, and Blade for their thoroughness and professionalism. The efficient handling of urgent situations, such as burst pipes and drain issues, received commendations, reinforcing that at least some members of the team are committed to high-quality service. A recurring theme in the positive reviews is the friendliness and professionalism of the technicians. Customers appreciated the effort made by technicians to provide solutions to either prevent future issues or ensure prompt service during emergencies. Blade, in particular, was noted for going above and beyond to resolve a water heater issue, garnering high praise from a customer who is a seasoned general contractor. However, this positive sentiment is counterbalanced by significant negative feedback regarding the company's overall management and communication. Several reviews highlighted issues such as delayed arrivals, poor communication about scheduling, and unresponsive customer service. The frustration expressed by multiple customers about lengthy wait times and inadequate communication suggests serious operational weaknesses within the company, which are leading to disappointments. Specific incidents included a technician arriving hours late with no prior notice, difficulty in reaching customer service, and a lack of accountability for damages incurred during service. Furthermore, one customer described a particularly distressing experience involving a technician's failure to properly manage their work area, which not only caused damage but also led to feelings of neglect regarding customer care. The sentiment surrounding these experiences starkly contrasts the positive remarks about individual technicians, indicative of a broader issue with the company Read less