Morton Plumbing, Heating & Cooling

Customer Service Excellence: A consistent theme across the majority of reviews is praise for Morton Plumbing's customer service. Many customers specifically mention the quick response times, friendliness, and professionalism of staff members. Reviewers often feel that their concerns are treated with respect and urgency, and several comment on the personal touch of receiving follow-up communication... Read more

Customer Service Excellence: A consistent theme across the majority of reviews is praise for Morton Plumbing's customer service. Many customers specifically mention the quick response times, friendliness, and professionalism of staff members. Reviewers often feel that their concerns are treated with respect and urgency, and several comment on the personal touch of receiving follow-up communications or thank-you notes, which enhances the overall customer experience.Family-Run Business Dynamics: The family-owned nature of Morton Plumbing is frequently celebrated, with clients expressing appreciation for the integrity and care that comes from a smaller, locally-operated business. Many customers feel a connection with the team's work ethic and the personal accountability of the Morton family, citing it as a reason to continue using their services.Mixed Pricing Feedback: A notable contention among reviewers is the pricing structure. While some customers felt that the costs were fair and reflective of the quality service received, others were frustrated by what they perceived as exorbitant charges for relatively simple tasks. Instances of significant disparities between quotes from Morton and those from competitors were highlighted, leading to distrust about the pricing practices. Some felt that the pricing was more about capturing vulnerable situations rather than fair service charges.Reliability Issues: There were several mentions of reliability issues when it came to scheduling or appointments. Customers reported instances of missed appointments, delayed arrivals, or lack of communication about scheduling conflicts, which led to dissatisfaction and a feeling of being undervalued as clients.Quality of Work Performed: Many reviews praise the quality and thoroughness of the work conducted by Morton Plumbing, with customers expressing satisfaction in both plumbing and HVAC services. There are numerous testimonials of successful repairs and installations, as well as follow-ups when problems persisted. However, some negative reviews drew attention to poor outcomes from specific jobs, raising concerns about accountability if issues arise post-service.Honesty and Transparency: Customers generally appreciate the upfront pricing model, which avoids surprises at the completion of a job. However, some reviewers reported receiving incomplete or vague estimates, leading to confusion regarding the total costs expected. This has contributed to a polarized view regarding the transparency of pricing practices. In summary, Morton Plumbing, Heating & Cooling enjoys a solid reputation for customer service and honesty among many of their clientele, but there are significant concerns regarding pricing and reliability that impact the overall perception of their service. Read less