Michael Shaver Plumbing & Septic Pumping

The reviews indicate a strong emphasis on the company's responsiveness and dedication to customer service. Several customers noted the quick arrival times after their calls, which is critical during plumbing emergencies. Jimmie's and Phillip's skilled work was praised, indicating that the company employs knowledgeable plumbers capable of handling various plumbing issues. The mention of the recepti... Read more

The reviews indicate a strong emphasis on the company's responsiveness and dedication to customer service. Several customers noted the quick arrival times after their calls, which is critical during plumbing emergencies. Jimmie's and Phillip's skilled work was praised, indicating that the company employs knowledgeable plumbers capable of handling various plumbing issues. The mention of the receptionists being kind and helpful also contributes positively to the overall customer experience, suggesting a well-rounded team focused on service satisfaction. However, there are a few recurring caveats mentioned by reviewers. The lack of a policy allowing service fees to apply towards repair costs was a drawback for some, leading to unexpected charges that consumers didn't initially anticipate. Additionally, the 3.8% fee for credit card transactions was another point of dissatisfaction that affected customers' total bills, indicating a need for clearer communication about pricing policies upfront. Another notable aspect of the reviews was the deep appreciation for the local community ties that the company maintains, which resonated positively with customers who value supporting local businesses. The personal connection and communication with the owner, Michael, also enhanced customer perceptions, leading to adjusted ratings and a commitment to return for future plumbing needs, highlighting effective conflict resolution and customer engagement strategies. In summary, Michael Shaver Plumbing & Septic Pumping is recognized for its excellent service and quick response times, while also facing challenges related to transparency in pricing that could be addressed to improve the overall customer experience. Read less