Overview of Company Customer Sentiment Analysis in January
The reviews for Coleman Heating and Air reflect a polarized sentiment among customers. While some praise the professionalism, quick response, and quality work from the team, others express strong dissatisfaction with the service and perceived dishonesty regarding pricing and labor. A particularly negative experience highlights issues with communication and follow-through by their technicians, lead... Read more
The reviews for Coleman Heating and Air reflect a polarized sentiment among customers. While some praise the professionalism, quick response, and quality work from the team, others express strong dissatisfaction with the service and perceived dishonesty regarding pricing and labor. A particularly negative experience highlights issues with communication and follow-through by their technicians, leading to frustration. Overall, the company seems to deliver satisfactory results for some clients, but serious concerns about trust and service quality emerge prominently in other reviews. Read less
Overview of Company Customer Sentiment Analysis in January
The feedback on Coleman Heating and Air reveals a clear division between positive and negative experiences. On the positive side, one reviewer commended the company for their professionalism and quality of service, specifically highlighting a seamless process when getting a new AC unit installed. This positive interaction emphasizes the owners' commitment to customer service, as noted in the dir... Read more
The feedback on Coleman Heating and Air reveals a clear division between positive and negative experiences. On the positive side, one reviewer commended the company for their professionalism and quality of service, specifically highlighting a seamless process when getting a new AC unit installed. This positive interaction emphasizes the owners' commitment to customer service, as noted in the direct communication from Shaun Coleman. Those who had positive experiences expressed gratitude and a willingness to recommend the company to others. Conversely, a significant negative review paints a troubling picture of dishonesty and poor service quality. This reviewer recounted a frustrating interaction with a technician, describing a lack of communication regarding the completion of the job and an apparent intention to deceive. They also mentioned that the technician was unprepared and inefficient, which exacerbated their dissatisfaction. This account suggests a troubling inconsistency in service delivery, particularly concerning reliability and honesty. The common themes emerging from the reviews indicate a stark contrast in customer experiences. Some customers find the company responsive and effective, while others feel cheated and disappointed. The language in both spectrums is emotionally charged, with sentiments of gratitude contrasting sharply with anger and frustration. Overall, it appears that while Coleman Heating and Air can deliver quality service, significant improvements in communication and ethical business practices are needed to ensure a more uniformly positive customer experience. Read less
Write a Reviews
Add Photo
Share
Save
Follow