Overview of Company Customer Sentiment Analysis in January
The reviews for ARS American Residential Services demonstrate a strongly negative sentiment from customers. Many users express dissatisfaction with the service provided, citing issues with workmanship and perceived dishonesty regarding the necessity of expensive repairs. Customers report experiencing inadequate responses to urgent problems and being treated more as a revenue source than valued cli... Read more
The reviews for ARS American Residential Services demonstrate a strongly negative sentiment from customers. Many users express dissatisfaction with the service provided, citing issues with workmanship and perceived dishonesty regarding the necessity of expensive repairs. Customers report experiencing inadequate responses to urgent problems and being treated more as a revenue source than valued clients. Moreover, the pattern of recommending costly replacements when simpler and less expensive fixes would suffice has left customers feeling misled and frustrated. Overall, the feedback suggests a lack of trust in ARS's assessment of home repair needs. Read less
Overview of Company Customer Sentiment Analysis in January
The reviews of ARS American Residential Services clearly reflect a significant level of frustration and distrust among customers. Multiple reviewers highlight experiences of being upsold on unnecessary repairs and replacements, with one customer specifically noting they were told a new furnace was required, while a second opinion revealed that only a minor part needed to be replaced. The disparity... Read more
The reviews of ARS American Residential Services clearly reflect a significant level of frustration and distrust among customers. Multiple reviewers highlight experiences of being upsold on unnecessary repairs and replacements, with one customer specifically noting they were told a new furnace was required, while a second opinion revealed that only a minor part needed to be replaced. The disparity in assessments indicates a potential pattern in the company's approach to service, suggesting that technicians may prioritize sales over genuine customer care. Furthermore, customers expressed disappointment in the company Read less