Riteway Plumbing

The reviews highlight significant dissatisfaction from a large segment of Riteway Plumbing's clientele. The predominant concerns include:Unprofessionalism: Multiple reviewers noted unprofessional behavior from the company's owner and staff. Instances of rudeness and a lack of basic courtesy were emphasized, particularly when appointments were canceled or rescheduled without communication.Reliabili... Read more

The reviews highlight significant dissatisfaction from a large segment of Riteway Plumbing's clientele. The predominant concerns include:Unprofessionalism: Multiple reviewers noted unprofessional behavior from the company's owner and staff. Instances of rudeness and a lack of basic courtesy were emphasized, particularly when appointments were canceled or rescheduled without communication.Reliability Issues: A substantial complaint centers around the company's failure to show up at scheduled times, with one customer detailing a frustrating pattern of last-minute cancellations and no follow-up communication. This lack of reliability erodes trust and leads to customer frustration.Poor Communication: Reviewers frequently mentioned inadequate communication, including unreturned calls and ignored messages. One reviewer pointed out the peculiarities of a voicemail system not being set up, reflecting a broader issue of poor business practices.Incomplete Work and Refund Issues: A critical incident involved a customer who paid for services that were not completed, alongside a troubling experience attempting to obtain a receipt for work paid but not performed. This speaks to potential financial exploitation and customer anxiety over service fulfillment.Contrasting Positive Experience: While one review provided a positive contrast, highlighting a timely and courteous service experience for a hot water heater repair, it remained an anomaly among predominantly negative reviews. This discrepancy suggests that service quality may heavily depend on individual staff members or specific circumstances rather than systemic reliability. Overall, the sentiments derived from the reviews suggest that Riteway Plumbing struggles with consistency in service delivery, communication, and professionalism. The company may need to address these operational deficiencies to improve customer satisfaction and rebuild trust in its brand. Read less