Overview of Company Customer Sentiment Analysis in January
The reviews for Bryant Services largely convey a negative sentiment, highlighting severe dissatisfaction among many customers regarding the quality of work and professionalism. While a few customers shared positive experiences, praising David's promptness and specific tasks completed well, these instances are overshadowed by numerous complaints about unsafe installations, poor communication, and f... Read more
The reviews for Bryant Services largely convey a negative sentiment, highlighting severe dissatisfaction among many customers regarding the quality of work and professionalism. While a few customers shared positive experiences, praising David's promptness and specific tasks completed well, these instances are overshadowed by numerous complaints about unsafe installations, poor communication, and failure to address issues after payment. Frequent mentions of significant errors and the lack of accountability suggest a concerning trend that has resulted in safety hazards and additional costs for clients seeking remedial action. Read less
Overview of Company Customer Sentiment Analysis in January
Across the reviews, a prominent dissatisfaction emerges surrounding the quality of work performed by Bryant Services. Multiple reviewers reported major safety concerns, particularly regarding gas line installations and electrical work that failed safety inspections. Customers described experiences where installations were not up to code, which could lead to dangerous situations, including potentia... Read more
Across the reviews, a prominent dissatisfaction emerges surrounding the quality of work performed by Bryant Services. Multiple reviewers reported major safety concerns, particularly regarding gas line installations and electrical work that failed safety inspections. Customers described experiences where installations were not up to code, which could lead to dangerous situations, including potential fires. Another consistent point of contention is the lack of communication and unresponsiveness post-service. Customers expressed frustration at being ignored after reaching out for rectification of errors; some reviewers documented multiple attempts to contact David without receiving any response, which eroded trust and satisfaction. This pattern of neglect contributes significantly to the negative sentiment expressed in the reviews. While there are some isolated positive remarks regarding punctuality and particular jobs completed satisfactorily, these do not mitigate the overall feeling of disappointment portrayed by the majority of reviewers. Clients emphasized feelings of betrayal, as they felt initially reassured by David's demeanor and promises but were ultimately left to fix his mistakes at additional costs. Several stated they wouldn't recommend his services based on their experiences, indicating a lost sense of confidence in his abilities. In summary, the overarching sentiment of the reviews suggests a strong inclination to advise against hiring Bryant Services, primarily due to concerns over workmanship quality, safety risks, and poor post-service support. Read less