Benjamin Franklin Plumbing of Cookeville

The reviews for Benjamin Franklin Plumbing of Cookeville reveal several recurring themes and sentiments:Response Time Concerns: A significant complaint is related to the company's availability during urgent situations. One reviewer noted that despite having been a loyal customer, they were offered a response days later for a burst pipe emergency, prompting them to seek assistance from competitors.... Read more

The reviews for Benjamin Franklin Plumbing of Cookeville reveal several recurring themes and sentiments:Response Time Concerns: A significant complaint is related to the company's availability during urgent situations. One reviewer noted that despite having been a loyal customer, they were offered a response days later for a burst pipe emergency, prompting them to seek assistance from competitors. This highlights a critical area for improvement regarding emergency response services.Perceived Exploitation and Pricing Issues: A strong negative sentiment is present in the reviews, especially references to the company allegedly taking advantage of vulnerable customers, such as the elderly. There are accusations of unnecessary upselling and high service costs, leading to a distrustful perception of the company's integrity. The use of phrases like "pray on old people" and feeling "ripped off" amplifies this sentiment and indicates a need for transparency in pricing and services offered.Positive Staff Experiences: In stark contrast to the aforementioned grievances, there are notable positive remarks about individual staff members, particularly Olivia and Josh. Reviewers appreciated their professionalism, knowledge, and responsiveness to customer inquiries. This suggests that while there may be systemic issues with the company Read less