Tri-State Irrigation

The reviews indicate a pattern of complaints primarily focused on the quality of the installation process. Customers have reported that the initial installation for new home builds was not up to standard, with several instances of incomplete work and subpar installation techniques. Specific issues mentioned include irrigation boxes with improperly connected wires, awkward positioning of equipment,... Read more

The reviews indicate a pattern of complaints primarily focused on the quality of the installation process. Customers have reported that the initial installation for new home builds was not up to standard, with several instances of incomplete work and subpar installation techniques. Specific issues mentioned include irrigation boxes with improperly connected wires, awkward positioning of equipment, and a lack of communication from the owner regarding outstanding problems. Another recurring theme is the frustration experienced when trying to get follow-up support. Customers noted that their attempts to reach the owner directly (through calls and texts) went unanswered, leading to further discontent. Instead, interactions seemed to be redirected through an office employee, which did not alleviate the issue. In summary, the overall sentiment is heavily skewed towards dissatisfaction, with significant emphasis on incomplete work, poor communication, and a lack of prompt resolution to problems. This suggests that the company may need to reassess their customer service strategies and installation quality to restore confidence among their clientele. Read less